Experience

• 

  Canadian tire corporation

  Jan 2003 - Jan 2012

  Supervisor auto service center

  • Supervise shop operations by overseeing vehicle inspections, liaise between customers and mechanics to ensure accuracy of repair costs while maintaining quality repairs and overall customer satisfaction. • Inspector of Registrar of Imported Vehicles (RIV) by checking all types of regulated vehicles for compliance with Motor Vehicle Safety Act (MVSA) to be admissible to Canadian standards.• Created new revenue stream by capitalizing on a niche market, and constructing a tire storage system which delivered convenience and improved customer retention by 80% thus increasing revenue by $100 000+ annually. Show less

• 

  Self employed

  Jan 2011 - Jan 2013

  It consultant

  • Analyzed existing mainframes to budget cost effective and competitive solutions for business suitability• Developed an IT infrastructure and framework by connecting large and small technology domains to amalgamate business operations• Created an issue tracking system (ITS) to best manage and resolve reported client concerns to ensure minimal downtime

• 

  Transcare community support services

  Apr 2013 - now

  Business office supervisor

  • Implement and executed agency policies and procedures to abide by Accreditation Canada standards, and the collective bargaining agreement• Facilitate IT/Telecommunications, and Office procedural training with up to 250 management staff, and unionized employees• Records management – physical & electronic: building systematic guidelines for the creation, usage, maintenance and archival of patient records in compliance with metadata standards.• Negotiate IT vendor contracts and monitor SLA; annual performance reviews to ensure vendor compliance, quality assurance, and mitigate risks• Establish risk assessments to manage IT asset life-cycle, coordinate system migrations, implement a new server infrastructure, and preserve assets by designing a disaster recovery and backup system• Evaluate and manage department budget by scheduling expenditures and analyzing cost/schedule variances to meet operational objectives• Formulate business plans in support of technical IT projects and building renovations, manage maintenance and security testing, and create action plans for emergency preparedness Show less