Experience

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  Walmart canada

  Apr 2019 - Sept 2020

  Cashier

  Operated cash register for cash, check, and credit card transactions while maintaining accuracy. Assisted customers by answering questions and fulfilling service requests. Replenished sales merchandise and organized shelves for optimal appearance. Worked closely with Floor Managers to solve problems and handle customer concerns.

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  S and p data plc

  May 2020 - Oct 2020

  Technical advisor

  Managed high levels of call flow by responding to daily average of 15 technical support inquiries. Used ticketing systems to manage and process support requests. Identified up-selling opportunities by conducting client services analysis and informed supervisors of new changes. Collaborated with supervisors to escalate and tackle customer inquiries or technical issues.

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  American income life insurance company

  Jun 2020 - Mar 2021

  Insurance advisor

  Developed marketing strategies to promote new insurance contracts and advise on changes to existing policies. Evaluated individual customer needs and financial situations to propose individualized policy recommendations. Tracked insurance claims to help policyholders settle claims, increasing customer satisfaction by 25% when comparing customer survey reports to that of previous years. Sought out new clientele through in-person contact, phone conversations and email correspondence.

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  Align hcm

  Jun 2023 - Sept 2023

  Rendered assistance to Project Managers and Clients in system design, development and testing of configured Ultipro Products. Led sessions directed at probing Human Resources managers, payroll Administrators and System Administrators for information necessary to configure payroll accurately. Established user training materials and documentation needed to promote effective understanding of Ultipro services within clients' employee network. Performed regular Quality Assurance testing on configured payroll systems to ensure that employee data is processed accurately and securely. Supported with resolution of arising payroll issues by monitoring ticket status, escalating critical issues to management, acting to mediate differences between Ultipro and Client, and following up on actions taken to resolve challenges. Show less

  • Associate system consultant

    Jul 2023 - Sept 2023

  • System Consultant

    Jun 2023 - Sept 2023