Experience

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  Westpac

  Nov 1983 - Jan 1987

  Management trainee
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  Permanent trustee company limited

  Sept 1987 - Sept 1994

  Senior manager

  • Created centralized shared service operations and administration hub resulting in automation of reconciliation processes, reduction in reconciliation items and errors, new management structure and succession plan.

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  Chase

  Sept 1994 - Sept 2000

  Vice president

  Chase Manhattan Bank (Sydney) 1994-2000Vice President, Relationship Manager Global Investor Services 1998-2000Vice President, Head of Asia Pacific Operations, Global Investor Services 1994-1998• Managed client relationships with 15+ Investment Managers and Superannuation Funds establishing client plans, monitored client P&L’s to ensure continued growth in relationships and profitability. • Established a regional operational hub for Morgan Stanley’s Global Custody business in Australia by recruiting a team of 20 operational staff to perform complex functions as part of a global operations team of 250.• Led the merger of Morgan Stanley ‘s Australia Global Custody business when acquired by Chase in 1998. Show less

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  State street

  Sept 2000 - Dec 2009

  State Street Australia Limited (SSAL) & State Street Service Limited (SSSL) 2000-2008Senior Vice President, Head of Investment Services Australia/New Zealand 2004-2008 Vice President, Chief Operating Officer, Investment Services Australia/New Zealand 2000-2004• Chief Executive Officer for Investment Services business Australia and New Zealand. Chair and Executive Director of SSSL third party Trustee and Responsible Entity.• Responsible for business and strategic planning, setting annual business objectives including: financial performance, sales planning and targets, client management, operational performance and driving best practices operating practices, alignment of Trustee Services, IT, Legal, Compliance, HR, Finance divisions to strategy, corporate governance, employee engagement.• Involved in: Institutional sales processes to Investment Managers, Superannuation and Alternative Asset Managers, negotiation of significant client contracts for service provision, and review of M&A opportunities• Responsible for all operational and client management including; planning, client financial performance, service delivery, operational performance and alignment to global operating models, co-ordination functional support relating to operational performance and project planning.• Products: Unit Pricing, Custody and Safekeeping, Fund and Investment Accounting, Financial Accounting, Performance Analytics, Unit Registry, Tax Reporting, Responsible Entity (Trustee) Services, Foreign Exchange, Securities Lending, Transition Management and regulatory/governance reporting.Achievements• Improvement in P&L for Australia• Developed 5 year strategic plan for market growth and new segment development• Chair SSAL and SSSL boards and compliance committees Show less State Street Australia Limited (SSAL) & State Street Services Limited (SSSL) 2004-2008Executive Director SSAL subsidiary board and nominee Board management Overall business management and governanceChair and Executive Director SSSL third party Trustee and Responsible EntityChair and Executive Director SSSL compliance committeeMember State Street global executive promotions committeeChair and Executive Member Australian executive committee Show less

  • Senior Vice President & Managing Director

    Sept 2000 - Dec 2009

  • Executive Director, Chair and Committee Member

    Sept 2000 - Dec 2009
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  Rbc investor services

  Jan 2009 - Nov 2013

  • Regional Head for RBC Dexia Joint Venture (Royal Bank of Canada and Dexia Bank) in Asia Pacific with accountability for Investor Services Australia, Hong Kong and Singapore and Chief Executive Officer for RBC Dexia Joint Venture in Australia.• Involved in: Institutional sales processes to Investment Managers, Wealth platforms, Pension/Superannuation • Responsible for regional and Australian business and strategic planning, setting annual business objectives including: financial performance, sales planning and targets, client management, operational performance and driving best practices, alignment of functions including IT, Legal, Compliance, HR, Finance divisions to strategy, corporate governance, employee engagement.• Contributed to the global RBC Dexia Joint Venture as a member of the RBC Dexia Global Operating Committee to ensure that the Asia Pacific business was aligned to the enterprise, strategy and objectives for business, product and market development, financial performance, client management and employee engagement.• Products: Investment Administration and custody services: Custody and Safekeeping, Fund and Investment Accounting, Financial Accounting, Unit Pricing, Performance Analytics, Unit Registry, Tax Reporting; Market Services; Foreign Exchange, Securities Lending, cash management; Fiduciary Services: Trustee in Hong Kong and Singapore.Achievements• Improved regional joint venture P&L• Evaluated and formulated Asia Pacific market and client strategy• Established and formalized governance structures across Asia Pacific• Established and led Asia Pacific Strategic advisory group• Led and widened employee engagement approach across Asia Pacific Show less • Chief Executive Officer for RBC Dexia Joint Venture in Australia.• Involved in: institutional sales processes to Investment Managers, Wealth platforms and Alternative Funds. • Responsible for business and strategic planning, setting annual business objectives including: financial performance, sales planning and targets, client management, operational performance and driving best practices, alignment of functions including IT, Legal, Compliance, HR, Finance divisions to strategy, corporate governance, employee engagement.• Delivered governance, strategy and alignment to the overall enterprise strategy and operating model and local regulatory requirements including leading local governance as Chair of RBC Dexia Joint Venture Australian Branch operating committee.• Products: Investment Administration and custody services: Custody and Safekeeping, Fund and Investment Accounting, Financial Accounting, Unit Pricing, Performance Analytics, Unit Registry, Tax Reporting; Market Services; Foreign Exchange, Securities Lending, cash management; Fiduciary Services: Trustee in Hong Kong and Singapore.Achievments • Improvement in joint venture P&L for Australia• Developed 5 year strategic plan aligned to global enterprise strategy• Re-contracted strategic clients on long term contracts• Improved employee engagement in Australia Show less

  • Head, Asia Pacific

    Jan 2012 - Nov 2013

  • Managing Director

    Jan 2009 - Jan 2012
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  Rbc investor & treasury services

  Jan 2012 - May 2019

  • Chief Executive Officer for RBC Investor & Treasury Services in Australia, which includes responsibility for three business lines: Investor Services, Treasury Services and Transaction Banking.• Involved in: Institutional sales processes to Investment Managers, Wealth platforms and Alternative Funds. • Responsible for business and strategic planning, setting annual business objectives including: financial performance, sales planning and targets, client management, operational performance and driving best practices, alignment of functions including IT, Legal, Compliance, HR, Finance divisions to strategy, corporate governance, employee engagement.• Delivered governance, strategy and alignment to the overall Enterprise strategy and operating model and local regulatory requirements including leading local governance • Products: Investment Administration and custody services: Custody and Safekeeping, Fund and Investment Accounting, Financial Accounting, Unit Pricing, Performance Analytics, Unit Registry, Tax Reporting; Market Services; Foreign Exchange, Securities Lending, cash and treasury balance sheet management; Banking Products: Canadian and Australia Dollar correspondent banking.Achievements• Grew Australian P&L• Defined and maintained 5 year strategic plan• Defined and lead business turnaround• Developed and gained approval for significant system upgrade• Received investment outside core systems in people, skills and structure• Transformed sales approach to increase sales success• Developed and drove new marketing and branding approach to market• Chair of Australian Diversity committee.• Led integration of joint venture• Implemented business process outsourcing• Increased employee engagement scores Show less Chair RBC I&TS Business Readiness and Recovery Committee 2009-2019Chair Australian Diversity Committee 20015-2019Member Global, regional and local management committees 2009-2019Member Australia Asia Pacific Risk Committee 2016-2019Member and chair RBC I&TS Asia Pacific Operating Committee 2016-2019Member Operating Committee, APRA regulated foreign bank 2014-2019Member and Chair RBC Australia Diversity Committee 2012-2019Member RBC Asia Pacific Asset and Liability Management Committee 2014-2016 Show less

  • Managing Director

    Nov 2013 - May 2019

  • Executive Member and Chair

    Jan 2009 - May 2019

  • Executive Director

    Jan 2012 - Jan 2019
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  Trserva consulting

  Jun 2019 - now

  Founder

  TrServa Consulting can help you and your business with:• Business Planning and strategy development - Development and/or implementation of business plans and strategy - Investment appraisal, approval and execution - Transformation of marketing and brand recognition• Sales Strategy and Client Management - Identification of market and product differentiation - Review and development of sales and client strategies with clear value proposition and metrics - Structured sales process, management discipline and training for B2B sales processes• Business re-structuring - Development of plans to increase profitability through cost management, efficiency and organisational change - Execution of plans to achieve profitability• Operational Efficiency - Develop transformational change programs though re-defining business models, digitisation and outsourcing - Define metrics to support change and measure post implementation success• Business Integration - Lead post M&A integration or separation activities to achieve defined objectives - Address integration challenges and identify opportunities to increase savings, met client expectations and improve business synergies• Governance and oversight. - Develop and implement governance and oversight functions to support business plan and strategy - Coordinate, manage and facilitate board dialogue - Act as Responsible Manager for regulated license obligations Show less

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  Fourth line

  Jul 2019 - now

  Fourth Line is a rigorous RegTech risk management and compliance system for advice practices, dealer groups and other wealth management participants. Fourth Line uses algorithmic approaches to simplify the complexity in advice reviews whilst maintaining human oversight, empowering compliance teams to coach and develop strong advice behaviours through data driven insights from advanced analytics for adviser, practice/dealer group and industry benchmark comparison whilst centralised document storage and access to meet regulatory needs. Show less

  • Executive Chair

    Jan 2023 - now

  • Chief Executive Officer

    Jan 2020 - Jan 2023

  • Chief Operating Officer

    Jul 2019 - Jan 2020
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  Australian custodial services association (acsa)

  Sept 2021 - now

  Executive
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  Asx

  Sept 2023 - now

  Advisory committee member

  Member of ASX Cash Equities Clearing and Settlement Advisory Group