Mônica Paes

Experience

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  Various Companies

  Jan 1994 - Oct 2017

  English & First Grades Educator

  * Developed and delivered English language courses for students ranging from beginner to advanced levels* Created business-related materials for corporate English language learners.* Experience in bilingual school as an Elementary Educator -Little steps, Red Brick, Saint Nicholas school* Gained experience in bilingual elementary education and as a translator for academic and professional contexts

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  Embratel

  Sept 1996 - Feb 2005

  Sales Supervisor

  1998 – 2005 (São Paulo, SP & Vila Velha, ES)* Drove market share growth by leading sales initiatives across multiple regions.* Developed and delivered training programs for new hires and existing staff, ensuring consistent high performance.* Collaborated with HR on interviews, coaching, mentoring, and training programs.* Managed sales figures and team results through scorecards and presentations.

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  Expeditors

  Apr 2008 - now

  * Lead ocean import operations, ensuring smooth and efficient shipment processes.* Develop and maintain key customer relationships to enhance retention and satisfaction.* Collaborate with cross-functional teams to deliver top-tier service and meet client expectations.* Identify opportunities for process improvements, driving operational excellence.* Develop relationships with carriers, terminals and other stakeholders* Grow departament P&L with a focus on development of new business Show less * Managed relationships with key accounts, focusing on retention and revenue growth through tailored engagement strategies.* Developed and implemented targeted marketing campaigns to boost customer loyalty and lifetime value.* Led a team of sales professionals, providing coaching on sales techniques and territory management.* Utilized CRM tools to analyze customer data, identifying trends and areas for improvement.* Monitored customer feedback and implemented actionable strategies to enhance overall experience. Show less

  • Ocean Import Manager

    Oct 2023 - now

  • Customer Retention and Development Manager

    Jan 2011 - Oct 2023

  • Brazil Regional Trainer (Training, Development, Learning )

    Apr 2008 - Jan 2011