Jin Guang Luo

Experience

• 

  Singtel

  Sept 1998 - Sept 2023

  • Setup and led Master Enterprise Catalogue (MEC) team in Singapore and India to insource product configuration from vendor from April 2019. This resulted in yearly savings of over $120,000 and increased efficiency in supporting business requests.• Grew and managed the team responsible for the entire software development lifecycle to deliver Consumer Products Configuration consisting of, Mobile, Broadband, IPTV, Fixed line and Value-added Services, into Singtel’s Billing & Customer Care system (BCC) in Singapore Show less • Under program Spring, designed and built MEC application in BCC system with vendor Amdocs and collaborated with migration team to migrate all consumer products from legacy system into BCC. BCC is built on Amdocs CES 9.2 with C++/Java and Oracle database.• For being an integral part of Program Spring – Consumer Singapore, an immense transformation project of systems and processes covering ordering, Inventory Management, Customer Relationship Management, Billing, Collections as well as revamp of digital touchpoints Show less • Headed the project team to improve the capabilities of Singtel’s core system to be able to support ordering and billing for its global office in USA, India and China. Achieved an excellence award from Group Enterprise Business for the successful project execution which led to increased system readiness at the project sites. It integrated with Kenan BP 11, dedicated tax applications and customized C++ batch programs. • Maintained the configuration of Singtel’s corporate and consumer products in Pegasus including providing post-production support as key personnel. Show less

  • Senior Manager

    Jul 2019 - Sept 2023

  • Senior Solutions Designer

    Jul 2014 - Jun 2019

  • Solutions Designer

    Jul 2005 - Jul 2014

  • System Analyst

    Sept 1998 - Jun 2005