Jordan Figueroa

Experience

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  Arizona State University

  Sept 2011 - Jan 2014

  Administrative Assistant

  - Assist with answering executive phone calls in a professional and responsive manner while maintaining executive’s schedules and documents- Work on multiple trademark special events projects within the university- Experience using Microsoft word, Excel and PowerPoint for managing company documents and hosting university based events

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  Disney Store

  Feb 2012 - Jan 2014

  Disney Store: Sales Associate

  - Performs scripted and non-scripted events for Guests- Supports Disney Store Mission, “Creating Magical Moments for Guests of all Ages”- Connects with Guests by asking open-ended questions to assess Guest needs and make appropriate suggestions- Contributes to a high energy, fast paced environment that provides Guests with an entertaining, fun and dynamic experience- Assists Guests in finding solutions that best meet their needs while leveraging all available resources including Disneystore.com- Consistently treats all Guests and Cast Members with respect and contributes to a positive work environment- Takes a proactive role in maintaining Disney brand standards in Guest engagement, visual and housekeeping- Performs cash wrap and mobile POS duties in an efficient and timely manner while maintaining a high level of Guest Service- Participates in the processing of shipment, replenishment of the sales floor, and additional operational tasks based on the needs of the business- Upholds all company policies as outlined in the Standard Operating Procedures, Employee Policy Manual and Code of Business Conduct- Promotes and maintains a safe working and shopping environment- Engages children at their level allowing them to become part of the story- Takes a proactive role in maintaining Disney brand standards in Guest engagement, visual standards and housekeeping- Drives Store results by suggesting additional items to Guests to meet their needsAbility to demonstrate strong Guest-focused engagement on and off the sales floor- Demonstrated success working as a member of a team- Ability to receive feedback and take action when appropriate- Must maintain a professional appearance and meet Disney Store grooming guidelines Show less

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  The Walt Disney Company

  Feb 2014 - Dec 2016

  - Act as a role model and am responsible for upholding the Disney philosophy of Performance Excellence- Assist Guests with services such as creating hotel, dining and recreational reservations for the Disneyland Resort as well as purchases for park tickets and or events at the resort- Provide information about resort and local features such as shopping, nightlife and recreational destinations- Assist with making travel arrangements for sightseeing and other tours as well as transportation to popular destinations and airports- Perform phone center and Back Stage office duties as needed- Deliver items and run errands for Guests - Operate the onsite Kiosk and notify staff when high profile Guests visit property Show less

  • Corporate Trainer

    Dec 2015 - Dec 2016

  • Guest Services Trainer

    Feb 2014 - Dec 2016
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  Academic Accolades Tutoring Services & Supplemental Education

  Jan 2017 - May 2019

  Executive Assistant

  - Responsibilities include but not limited to: incoming and outgoing communication, filing and clerical work, scheduling meetings, maintain filing systems and databases, document review and preparation, training, scheduling, payroll and new hire interviewing.- Track inventory maintenance and equipment flow.- Submit annual budget reports, ensure financial standards, and resolve issues. - Supports senior leadership by assuming management responsibilities when needed.

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  Achieve

  Jun 2019 - now

  - Lead and manage Diversity, Equity and Inclusion (DE&I) projects from initiation to completion, ensuring adherence to project goals, timelines, and budgets.- Collaborate with stakeholders to define project objectives, deliverables, and success criteria, aligning them with the organization's DE&I strategy.- Develop comprehensive project plans, including schedules and resource allocation.- Coordinate with Employee Resource Groups on projects, ensuring effective communication, collaboration, and progress tracking among all groups.- Research and analyze DE&I best practices, industry trends, and relevant regulations to inform project design and implementation.- Develop and implement project evaluation methods, collecting and analyzing data to measure the impact and effectiveness of DE&I initiatives.- Collaborate with HR, Training, and Communications teams to ensure the successful integration and communication of DE&I projects within the organization.- Prepare regular project status reports to stakeholders and senior leadership, including progress updates, key milestones, and potential risks or challenges. Show less - Facilitate Member Services enhancement training program.- Facilitate Resolution advanced skills training and training support.- Facilitate Member Services new hire training classes.- Perform clerical and administrative duties related to training enhancement, advance skills training classes and support.- Utilize a variety of training methodologies, techniques, concepts, learning tools, and practices to ensure maximum learning effectiveness.- Collaborate with business stakeholders, our QA Team, and existing subject matter experts to ensure training is up-to-date. Show less - Coach and develop staff to successfully reach targets and maintain monthly goals.- Resolve general problems using experience and knowledge of policies and procedures.- Handle escalated member concerns by finding fair and reasonable resolutions.- Partner with team members to coach and develop them for future career growth and success.- Provide backup and support to Supervisor and other leadership.- Recommend changes to department leadership to improve the team member and member experience.- Support business volume and step-in when needed. Show less - Handles highly sensitive and confidential company information- Corresponds with all levels of Achieve leadership- Organizes a vast amount of information and synthesize it into talking or teaching points- Coordinates effective timing and strategies for communications internally to best fit with the business needs- Crafts training materials and other communication that is informative, engaging, easily understood, and fun when appropriate- Meets with Compliance and Legal partners to assist with updating internal database information to ensure its accuracy- Delivers various reports throughout the company- Supports and evaluates results of communication campaigns with the team- Works with key internal role-players to brainstorm content ideas, in line with the company’s strategy and in support of various brand initiatives- Arranges and coordinates conferences, and plan events Show less

  • Diversity Equity & Inclusion (DEI) Program Manager

    Sept 2023 - now

  • Pride ERG Marketing and Communications Lead

    Aug 2022 - Sept 2023

  • Corporate Trainer

    Oct 2021 - Sept 2023

  • Member Services Training/Training Bay Coach

    Nov 2020 - Oct 2021

  • Member Experience Communication Subject Matter Expert

    Sept 2019 - Nov 2020

  • Member Services Advocate

    Jun 2019 - Sept 2019