Line Ackermann

Experience

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  Whistler Blackcomb

  Nov 2013 - Jun 2014

  Hut Bistro Worker
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  Matas A/S

  Jul 2014 - Jun 2017

  Warehouse Employee
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  Volt Aps

  Jun 2017 - May 2020

  As Customer Care Manager I took lead on our Customer Service, both during the summer festivals our peak time, but also pre-summer and after each festival. Through my role, I worked closely with our operational team, the marketing department, and the staffing manager, to ensure effective and honest client communication as well as to improve our service and product to fit our client's needs. Responsibilities included, but not limited to Zendesk Managing, Clients Communication, Work Delegation, Problem Solving, Customer Refunds, stock taking, and order tracking. During the slow periods, I functioned as an office octopus, helping out with the maintenance of our website, conducting staff evaluations, staffing, and staff training. Show less As Project and Area Manager I took lead on our collaboration with the voluntary Cloakroom unions at Roskilde Festival. Responsibilities included, but not limited to Staff Training and Management, Project and Operational Management, Sales, Stock Control, and Customer Service.Successes: - Successful collaboration with the unions, securing an extension of our contract. - Record-breaking year at Roskilde Festival - Extension of my own contract as well as promotion to Customer Care and Volunteer Manager Show less

  • Customer Care Manager

    Feb 2019 - May 2020

  • Project/Seasonal Manager

    May 2018 - Feb 2019

  • Team Leader

    Jun 2017 - May 2018
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  Dylans Kitchen & Bar

  Nov 2017 - Jun 2019

  Duty Manager
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  Skinetworks Aps

  Mar 2018 - Oct 2018

  Hotel Operation Assistant/Intern
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  WASTELAND SKI LIMITED

  Oct 2018 - May 2020

  Ensuring the logistic planning of our artist's travel and the compliance with their rider. In addition to booking accommodation and liaise with their management regarding set times, the event schedule, venue layout, etc.Furthermore, I worked closely with our staffing manager to provide sufficient training and to staff our many trips and events.Key responsibilities: Staffing, Artist Liaison, Logistic Planning of travel and accommodation for both staff and artists as well as the booking of such, and in-resort Events Assisting.Additional responsibilities: Creating booking pages for our private clients and assisting our Customer Service team at the start of the Pandemic. Show less

  • Advancing & Staffing Coordinator

    Sept 2019 - May 2020

  • Resort Rep

    Oct 2018 - Sept 2019
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  Son Spa

  Jul 2020 - Dec 2021

  Waitress
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  Restaurant Sjøboden

  May 2021 - Dec 2021

  Waitress
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  Mainstage

  Mar 2022 - Sept 2022

  Freelance at Mainstage

  Venue Manager at Snowboxx ❄️ Artist Communication ❄️ Crowd & queue Management Event Office Assistant & Event Control: Hospitality on the Beach, KALA and Anjunadeep Explorations ☀️ Responsible for accrediting all staff ☀️ Ensuring Control room operations☀️ Liaising with a range of contractors including, productions, artist liaison, medics, wellfare team, security and health and safety☀️ BudgettingEvent Office Assistant: ION☀️ Responsible for all Staff, Press and Partner accreditation ☀️ Allocating food and drink tokens through Event Genius software and troubleshooting any issues ☀️ Creating and implementing sign-out/in systems to ensure stock control of borrowed equipment Show less

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  Volt ApS

  May 2022 - now

  • CX Manager

    Oct 2022 - now

  • Head Of Support

    May 2022 - Nov 2022