Anwar Ahmed

Experience

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  Ministry of Defense and Aviation

  Apr 2002 - Feb 2008

  Team Lead-Systems Administrator

  Led a team of 10 FTEs, including 4 system engineers and 6 developers, managing the IT infrastructure for the Ministry of Defense and Aviation.Oversaw maintenance and development of Windows, Solaris, Exchange, Oracle databases, ISA server, NetBackup, ArcGIS spatial databases, and in-house applications.

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  GulfNet Solutions Company Limited (GNS)

  Mar 2008 - Feb 2009

  Senior Technical Consultant

  - Implemented IT infrastructure, software development, and product support solutions across all markets as a consultant.- Managed a team of 5 Architects/SMEs to deliver these solutions effectively.

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  HCL TECHNOLOGIES SOLUTIONS LIMITED

  Apr 2009 - Jul 2010

  Delivery Manager

  - Managed a team of 40+ FTEs, including L1, L2, and L3 SMEs, supporting 18,000 Microsoft servers.- Met SLAs and improved KPIs through effective oversight.- Led incident and change management, ensuring timely issue resolution and minimal disruption.- Conducted daily team review calls to monitor project status and service delivery.- Coordinated technical levels (L1, L2, L3) for efficient infrastructure issue resolution.- Managed escalations and resolved critical incidents swiftly.- Streamlined incident management workflows, enhancing service reliability.- Improved change management processes for seamless updates and migrations.- Drove continuous improvement in incident and change management.- Ensured compliance with standards, maintaining high customer satisfaction. Show less

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  Tata Consultancy Services

  Jul 2010 - Jan 2013

  Project Manager

  Ensured on-time and on-budget delivery of all projects through effective planning and execution.Managed resource allocation, deallocation, and workload distribution across the team for optimal project performance.Led daily stand-up calls to track day-to-day project activities and assess overall project health.Monitored and reviewed Red and Amber projects, developing and executing "Get to Green" action plans to realign projects.Implemented projects for Oracle/SQL database refresh, middleware (JBOSS, WebSphere), Windows/Unix/Linux, Mainframe/iSeries, and storage upgrades (EMC, Dell, IBM SAN/NAS).Led voice system upgrades (Cisco, Avaya), release management, vulnerability management, and data center migrations, boosting efficiency by 30%.Delivered complex Oracle database/application upgrades involving 20-30 database builds and 200 application migrations/remediations.Successfully completed projects with a total contract value (TCV) of $2.5M.Enhanced customer satisfaction and efficiency through technology refreshes and migrations.Managed release management and vulnerability management projects, ensuring smooth transitions and minimizing risks. Show less

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  IBM India Private Limited

  Jan 2013 - Aug 2021

  - Managed a $144M contract with over 110 FTEs, ensuring successful delivery and performance of services including Windows, Unix, databases, IAM, support desk, data center, security, and compliance.- Led global teams across India, Argentina, Brazil, Costa Rica, Canada, and the US, overseeing contract compliance, customer satisfaction, and service delivery performance.- Conducted regular performance review calls with C-Suite executives, addressing account health, strategic initiatives, and key updates.- Drove revenue growth and managed financial performance, ensuring contract profitability and service excellence.- Led security, risk, and compliance efforts, adhering to HIPAA and FFIEC standards, passing both external and internal audits.- Exceeded audit and compliance requirements through robust business office management practices.- Consistently achieved service level agreements (SLAs) for incidents, changes, and problems, maintaining high service standards.- Spearheaded the "Get to Green" program to improve service quality and overall account performance.- Led major incident calls, driving quick resolution of critical issues within agreed SLAs.- Identified opportunities for continuous improvement, enhancing development and automation processes across the account. Show less - Managed a $25M portfolio with 20 project managers, overseeing the full project lifecycle from RFS to implementation and closure, improving the RFS solution process.- Achieved a 30% increase in account RFS growth by identifying new opportunities and aligning projects with customer business goals.- Oversaw portfolio budgeting, financial management, and PMO governance, ensuring alignment with customer objectives and managing SLA/KPI performance.- Developed financial and schedule performance metrics (ROI, EV, CPI, SV, CV, BV) to measure, track, and control financial performance.- Created KPIs for resource management, tracking resource utilization rates, cost variance, and profitability.- Ensured quality management through customer satisfaction (CSAT), quality index, and overall project success rates.- Monitored project performance, focusing on on-time delivery, budget adherence, project completion, and identifying areas for improvement.- Established a centralized data repository for portfolio management and generated performance reports using Excel, PowerPoint, and Power BI.- Conducted weekly and monthly reviews on portfolio health, KPIs, risks, and progress with internal and external stakeholders.- Led portfolio audits for compliance, quality, and governance, identifying gaps and implementing action plans for improvement. Show less

  • Delivery Partner Executive

    Mar 2016 - Aug 2021

  • Program Manager

    Jan 2013 - Feb 2016
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  Kyndryl

  Sept 2021 - now

  Associate Director, Delivery Partner Executive

  - Managed a $200M contract, overseeing a team of 150+ FTEs to deliver cloud services, databases, DevOps, AI Ops, security, and more across multiple countries.- Directed a $50M PMO portfolio, leading RFS/project services with over 4 RFS/Program Managers and dotted line Project Managers.- Oversaw service delivery operations with 5 Senior Delivery Managers, ensuring high-quality service, contract compliance, and customer satisfaction.- Collaborated with internal teams and customers to align strategies with business objectives and drive goal achievement.- Developed and enforced governance structures and change control policies, ensuring compliance with organizational standards.- Led continuous service improvement and transformation initiatives, optimizing service delivery processes and outcomes.- Conducted regular performance reviews with C-Suite executives, covering SLA metrics, strategic initiatives, and project status updates.- Managed global teams across India, Argentina, Brazil, Costa Rica, Czech Republic, Canada, Poland, and the US, focusing on performance management and career development.- Oversaw security, risk, and compliance efforts, ensuring adherence to HIPAA and FFIEC standards, and passed external/internal audits.- Identified new opportunities, expanded scopes, and led RFS/RFP engagements, boosting revenue and driving business growth. Show less