Experience

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  Assesspeople pvt ltd

  Oct 2006 - Nov 2008

  English language assessor/trainer

  • Conduct corporate training sessions, courses and workshops on English language communication skills (verbal as well as written), Business English and Soft Skills• Prepare Psychometric and Competency based Modules• Assess recorded Voice files for client interviews• Develop English Language Testing Material• Edit and Proofread existing and newly made Modules• Meet with the Clients to understand their Needs and develop programs accordingly

• 

  Carrersindia

  Oct 2006 - Nov 2008

  Trainer

  • Conduct corporate training sessions, courses and workshops on English language communication skills (verbal as well as written), Business English and Soft Skills• Prepare Psychometric and Competency based Modules• Assess recorded Voice files for client interviews• Develop English Language Testing Material• Edit and Proofread existing and newly made Modules• Meet with the Clients to understand their Needs and develop programs accordingly

• 

  Speakwell

  Jan 2009 - Sept 2009

  Trainer

   Conducted Train The Trainer for existing Trainers Prepared Employee Manual and COC• Conduct corporate training sessions, courses and workshops on English language communication skills (verbal as well as written), Business English and Soft Skills• Conduct and arrange training programs on behalf of Speakwell Lower Parel• Conduct TNA of the team of trainers so as to assess and overcome any drawbacks and accordingly schedule and/or conduct refresher sessions• Prepare curriculum for each level of English Learning course, workshops and corporate training packages• Prepare Schedules of Batches for English Language Learning students and workshops to be conducted on various soft skills• Maintain and review weekly reports generated by trainers of the training sessions they have conducted through the week• Generating monthly reports of the team of trainers and students in MS Excel Format. ? Train the fresh Trainers• Ensure strict quality standards• Approach Colleges, Schools and Corporate Offices to Conduct Demos of the Training Programs Show less

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  Abela & co

  Jan 2010 - Aug 2012

  Training officer

  Trained the existing Faculties on all the English and Soft skills parameters.Monitored the performance and provided timely feedback.Played a key role in ensuring the successful launch of Promotions and Marketing Campaigns. Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation.Personally handled all the confidential data and ensure it has been filed in the individuals Personal FilesPrepared the final settlement for Separations/ Terminations.Fostered a teamwork/open-door environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind branch’s employee-retention.Negotiated approximately 50 salary offers and dozens of sign-on bonuses.Reduced benefits costs by 15% through meticulous recordkeeping and ensuring that company did not pay for benefits for which employees were ineligible.Wrote employee manual covering issues including disciplinary procedures, code of conduct and benefits information.Generated monthly payroll for the Company.Assisted the Management while conducting yearly appraisals.Maintained Staff and Training Master list and conducted monthly meeting to brief the policies and expectations to the faculties. Show less

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  Serco

  Jan 2012 - Jan 2012

  Training officer

  • Facilitate induction batches for new employees following company Training Manuals & Culture. Maintain development report and detect RED FLAGS in the Trainees and report it to the Process clients• Prepare (Develop) and Implement POA for Underperforming employees• Mentor/coach/accredit new trainers on the job & provide floor assistance if required• Present information, using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos and lectures• Ensure all training activities and materials meet with the relevant organizational and statutory policies, including health and safety, employment and equality laws• Train Employees on Accent and Culture• Deliver Training Sessions on Voice and Accent, Accent Neutralization and Stress (Word and Sentence), Soft Skills Show less

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  Serco

  Apr 2012 - Dec 2012

  Training officer

   Conduct VNA and facilitate sessions for new recruits on modules like, business writing, telephone etiquette, soft skills, U.S and U.K accent trainings and Culture sensitization etc. Facilitate induction batches for new employees following company Training Manuals. To evaluate and provide feedback to the training manager on amendments to the training material. Maintain development report and detect Early Warning Signs in the Trainees and report it to the Process clients. Ensure that the trainees follow the organizational code of conduct (e.g. dress code attendance policy Prepare action plans and implement it for all trainees who score less than the set targets. Create redeployment reports for trainees that are unable to continue as a part of the training due to certain reason. Mentor/coach/accredit new trainers/line trainers on the job. & Provide floor assistance if required. Conducted V&A & Soft Skills Training for Clients such as: Barclays, Barclay Card, National Rail Enquiry (UK), Ideal Shopping Network, Equifax Credit Solutions, Trans Union, Central Telephony etc. Show less

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  Jarir bookstore

  Jun 2013 - Jan 2022

  Supervisor trainer

  Training Modules: Selling with Passion, One to One Coaching, Time Management, 360 Evaluation, Selling With Passion, Coaching Theories, Exceeding Expectations, Situational LeadershipSenior Trainer & Sales Coach (Pan Gulf): 1st June 2013 to Current* TTT, Managers’ Leadership Training, 3600 Evaluation, Mystery Shopping, TNA* Training - Content Development, Implementation, Coaching, Quality Monitoring* Trainings: Fraud, Safety, Frisking, Performance Evaluation, Interview Skills, Sales, Coaching Skills, Leadership, Customer Service, Negotiation Show less

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  Cars24

  Jan 2022 - Jul 2022

  TTT, TNA, CoachingProcess Training for the Procurement, Sales & Catalogue TeamTraining Data Analysis, Training Calendar, Budget, Business PlanAuditing the Calls for process ImprovementWorking with the Department head to Perpetual process ImprovementsEstablishing the quality parameters for call center and working on improving customer experienceCreating a call center process in Jordan for various Processes

  • Head of Learning and Development

    Jan 2022 - Jul 2022

  • Head of Learning and Development

    Jan 2022 - Jul 2022
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  Wns

  Oct 2022 - now

  Group training manager