Experience

• 

  Texas youth commission

  Jan 1994 - Jan 2000

  Jco i – jco v

  Managed a general offender’s unit, supervising and leading a team of up to 26 officers. Hired and trained new staff members, completed time cards and facilitated performance evaluations. Assisted in opening new unit, including developing policies, training new staff and providing new hire training. Addressed and resolved corporate policy violations and staff grievances.Developed and led training curriculum and programs; created staff mentor program across various units.Selected to serve as trainer for the STAR (Special Tactics and Response) Team. Show less

• 

  Arizona department of juvenile corrections

  Jan 2000 - Jan 2002

  Youth programmanager

  Provided complete program oversight, including hiring training, and managing staff of 34 administrative employees, case workers and master’s level therapists, as well as managing budget, scheduling, program operations and regulatory compliance. Partnered with state agencies to develop treatment plans for juveniles. Served as Hearing Officer for classification hearings.Managed adrug and alcohol treatment unit, sexoffender’s treatment unit and general offender’s treatment unit.Facilitated training of the Seven Challenges Program for all staff involved in drug and alcohol treatment program.Member of the Senior Administration Committee for reviewing agency training and development. Show less

• 

  Southwest ambulance | rural metro

  Jan 2006 - Jan 2007

  Ems manager

  Functioned in a leadership role with direct accountability for oversee in fleet management and team leadership for EMS operations across Pinal County and Maricopa County. Provided supervision and direction for a staff of 240 Paramedics and EMTs, coordinating the dispatch of staff and vehicles to emergency calls.Coordinated response efforts for mass casualty calls by working with all team members and local fire departments to secure additional resources and equipment for emergency response management.Identified and implemented strategy for reducing vehicle repair costs; pulled historical data showing the cost of repairs for outdated vehicles vs. the cost of purchasing new vehicles and presented to senior leadership, leading to the purchase of newfleet vehicles and reduced maintenance costs. Show less

• 

  Southwest ambulance | rural metro

  Jan 2008 - Jan 2011

  Paramedic

  Responded to 911 dispatched calls for fires, motor vehicle accidents and other emergency response incidents. Delivered basic and advanced life support care during medical emergencies on-site or via transportation to hospital/medical center; conducted evaluations and coordinated immediate treatment. Obtained pertinent medical information and communicated information to hospital staff for continuous care.Selected as an FTO for paramedic students, teaching them on scene time management, medical intervention and evaluating KSAs for compliance with course graduation requirements.Certified instructor for the community outreach program; educated individuals on CPR and AED procedures.Served as an instructor and evaluator for the Southwest Ambulance Paramedic Training Program. Show less

• 

  Albertina kerr

  Jan 2011 - Jan 2014

  Program manager

  Provided strategic leadership of the ITP (Intensive Treatment Program) providing services for youth with developmental disabilities. Built, trained and managed a staff of 22 through ongoing coaching, mentoring and support. Held direct accountability for all program operations, including budget management, staff scheduling, state licensing, court system reporting, compliance management, staff retention and developing partnerships with local resources and state/federal agencies to provide additional services for clients. Prepared, managed and allocated $1.3M annual budget.Screened, interviewed, hired and developed employees according to staffing needs; introduced employee engagement initiatives, reducing annual turnover from 28% to 14%.Developed and delivered training program for employees on job specific responsibilities, as well as training to secure state-required certification and licensing.Established strong lines of communication with families and state agencies to develop treatment plans for youth based on their individual support and behavior plans.Developed and implemented strategies, processes and short- and long-term plans to meet program goals.Introduced interventional training and behavioral management modules to enhance program outcomes.Served on the state committee for the integration of behavioral health and development disability treatment.Identified new training programs and leadership development opportunities, working with third party vendors through the implementation process.Drove a substantial decrease in abuse allegations and employee injuries by implementing new equipment and new safety program/precautions, as well as effectively training all new hires. Show less

• 

  Providence health & services

  Jan 2014 - Jan 2015

  Medical assistant
• 

  Honorhealth

  Mar 2018 - now

  It epic principal trainer - orders

  Progressed to role based on outstanding performance as an Administrative Trainer. Provide oversight of the development, implementation and management of training programs for the west coast region. Partner with cross-functional teams in designing strategies for enhancing training curriculum and materials to drive program improvements. Hire, interview and manage a team of 6 administrative trainers; conduct performance evaluations to ensure optimal results.Led the implementation of a quarterly up-training process, analyzing quality metrics and training to identify and resolve key issues; resulted in a 50% authorization error reduction.Established a Process Improvement Committee, collaborating with cross-functional teams to conduct operational assessments and initiate process improvements as needed, including software enhancements.Oversaw the implementation of various training programs. Including level 1 through level 4 customer service program, nesting program for call center and leadership development program. Led the development of program curriculum and partnered with cross-functional teams for successful rollout.Selected as a member of the Quality Improvement Process Committee for corporate; worked with other members to establish and implement evaluation criteria that aligned with operational goals.Partnered with IT department to maintain distance learning software for facilitating training across the region.Served as SME (subject matter expert) and resources for verifying and improving operational processes.Monitored training data, restructured curriculum and developed methods of training retention to drive results.As Administrative Trainer, led the development and enterprise-wide facilitation of training for authorization entry; reviewed and revised curriculum to adhere to established standards.Developed standardized test to be integrated into LMS in accordance with Kirkpatrick’s Level 2 learning evaluations Show less