Experience

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  Showa denko hd trace corporation

  Oct 2003 - Sept 2006

  Failure analyst

  Showa Denko is producing magnetic film disk platter for hard disk drives. My job describe as follows:- Making FA (Failure Analysis) Daily Report- Judging product failure mode or defect root cause- Customer and OQC abnormal return disk fail analysis- Production yield drop root cause analysis

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  Biosolutions inc.

  Apr 2007 - May 2011

  Service engineer

  - Do the installation, preventive maintenance and after-sales service under the product line of Biosolutions.- Conduct product demo to end-users as per needed.

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  Siemens healthineers

  May 2011 - Feb 2020

  Customer service engineer

  Customer Service Engineer is in-charge of installation, after sales service, maintenance of product line under Siemens Healthineers. My specialties are CT, Mammogram, Ultrasound, C-arms and X-ray Machines.Job Description: Fulfilling the customer's needs for Preventative Maintenance (PM), any updates/ upgrades, corrective service, installations and/or workshop repairs in accordance with business contractual obligations (contract obligations or billing policy) Timely complete the Service Reports with good liaison with the Customer Care Centre (CCC), management, sales, marketing and/or customers ensuring current location and job status is communicated back to Customer Call Centre Complying with all Environment & Safety (EH&S) policies, service escalation procedures and all customer requests, complaints and comments communicated to the job holder are passed to the relevant department for action Maintaining personal knowledge of safety instructions and operational procedures and participate in training courses including 'self-learning', computer based and on-the-job training Show less