Experience

• 

  Aviat networks

  Sept 2011 - Jan 2012

  Logistics intern

  • Developed a Transportation Freight Matrix as a group to increase flight budgeting process efficiency by almost 50% • Designed the Transportation Freight Matrix using automated Microsoft Excel formulas to maximise credibility • Liaised with logistical counterparts over other parts of the world to take on orders and give instructions for takeovers

• 

  Smu - singapore management university

  Apr 2013 - Jul 2017

  Student

  Bachelor of Business Management with Merit, Major in Operations Management & Marketing

• 

  Singapore airlines

  Aug 2016 - Nov 2016

  Customer experience intern

  • Prepared CEM system statistics reporting for comms and meetings• Measured success of CEM system since implementation by using complaints, flight delays and CEM transactions• Developed Standard of Procedures to facilitate data and charts churning for comms reporting• Prepared success stories on usage of CEM system and station visits for CEM publication purpose

• 

  Bdp international

  Jan 2018 - Sept 2019

  Logistics coordinator

  • Prepared monthly permit and order reports for clients’ business requirements• Facilitate smooth import and export shipments (chemical-DH & Non-DG) documentation, customs clearance and apply preferential Certificates of Origin • Developed Standard of Procedures to facilitate quality documents preparation and report generation• Prepared freight quotes and invoices using in-house system to clients on import and export shipments• Liaised with stakeholders to do shipment bookings, other value-added services (i.e fumigation, trucking) Show less

• 

  Imperial treasure restaurant group

  Sept 2019 - Oct 2021

  Customer service specialist

  • Provided service to customers to boost satisfaction and sales for the restaurant • Take an active role to lead the crew members to form a sense of belonging and motivation to work for company • Handle complaints and returns from customers from dispute judgement• Accounted for daily sales and generated reports for different kitchen departments

• 

  Dhl global forwarding

  Nov 2021 - now

  • Liaise with internal network to initiate shipments process including controlled 3rd party shipments • Proactive updates to clients on shipment status/visibility and provide specific updates on incident solution. • Work in close collaboration with cross-functional & operational teams at domestic and global level for smooth shipment movement. • Work with internal teams to resolve customer complaints with final responsibility to vet corrective actions and close complaint, preparing CAPA/ 8D reports if required • Up and Cross selling/Quote Requests from existing clients and share Sales leads to Business Development Team• Contact point for Existing customer(s) - To support customer in notification and reception of claims documents, collects required documents from claimant and hand over to specialized claims handles when applicable Show less

  • Account Manager

    Oct 2023 - now

  • Customer Relationship Management Executive

    Nov 2021 - Oct 2023