Experience

• 

  Diebold hma pvt ltd

  Oct 1998 - Jan 2001

  Senior engineer - customer support

  + Field call support+ Customer Support

• 

  Ncr corporation

  Jan 2001 - Oct 2006

  Remote support specilist

  + Remote support and Technical support + Network Management and Configuration+ Sorter Management+ Field operations + Down call Management + Team Management

• 

  Integrated maintenance and services

  Oct 2006 - Oct 2007

  Regional manager

  + Regional Service call management +Logistics Management+ Customer Meeting & Reviews + Team Management + Regional P & L Management

• 

  Atos

  Oct 2007 - Mar 2008

  Assistant operations manager

  + Team Management + Customer Management + Spares Management + Uptime Management + Project Management

• 

  Fss

  Mar 2008 - Apr 2013

  Senior manager - service assurance and managed services center operations

  + Team Management+ Uptime & Availability Management + Project Management + Managed services center Operations + MIS Management+ SLA Management & Customer meeting and project reviews + Field Operations and site visits+ Vendor Management and Reviews+ Cost Management and Resource Management

• 

  Tata communications payment solutions limited

  Apr 2013 - Jul 2019

  General manager -service operations - service delivery

  + Service delivery and Operations+ Incident management+ SLA Management+ Project Management + Resource Management + Infrastructure Management + Field Support and Management + Customer Management + Exceptional Escalations Management and Cost Management

• 

  Oki india pvt ltd

  Jul 2019 - Jan 2022

  General manager -field operations and incident management - oki india pvt ltd
• 

  Hitachi payment services pvt. ltd.

  Dec 2021 - now

  Vice president