Satish Kumar

Satish kumar

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location of Satish KumarMumbai, Maharashtra, India
Followers of Satish Kumar141 followers
  • Timeline

  • About me

    ITIL expert Certified, Six Sigma Black belt Certified CCNP Certified

  • Education

    • Mba - information and technology

      -
      Master's degree information technology
    • Bapuji college of education,b.i.e.t campus, davangere

      -
      Engineer's degree electronics and telecommunications engineering
  • Experience

    • Diebold hma pvt ltd

      Oct 1998 - Jan 2001
      Senior engineer - customer support

      + Field call support+ Customer Support

    • Ncr corporation

      Jan 2001 - Oct 2006
      Remote support specilist

      + Remote support and Technical support + Network Management and Configuration+ Sorter Management+ Field operations + Down call Management + Team Management

    • Integrated maintenance and services

      Oct 2006 - Oct 2007
      Regional manager

      + Regional Service call management +Logistics Management+ Customer Meeting & Reviews + Team Management + Regional P & L Management

    • Atos

      Oct 2007 - Mar 2008
      Assistant operations manager

      + Team Management + Customer Management + Spares Management + Uptime Management + Project Management

    • Fss

      Mar 2008 - Apr 2013
      Senior manager - service assurance and managed services center operations

      + Team Management+ Uptime & Availability Management + Project Management + Managed services center Operations + MIS Management+ SLA Management & Customer meeting and project reviews + Field Operations and site visits+ Vendor Management and Reviews+ Cost Management and Resource Management

    • Tata communications payment solutions limited

      Apr 2013 - Jul 2019
      General manager -service operations - service delivery

      + Service delivery and Operations+ Incident management+ SLA Management+ Project Management + Resource Management + Infrastructure Management + Field Support and Management + Customer Management + Exceptional Escalations Management and Cost Management

    • Oki india pvt ltd

      Jul 2019 - Jan 2022
      General manager -field operations and incident management - oki india pvt ltd
    • Hitachi payment services pvt. ltd.

      Dec 2021 - now
      Vice president
  • Licenses & Certifications

    • Six sigma green belt

      Benchmark six sigma
      Sept 2018
      View certificate certificate
    • Lean six sigma black belt

      Benchmark six sigma
      Aug 2020
    • Cisco certified network professional

      Cisco
    • Itil foundation certificate in it service management

      Axelos global best practice
    • Itil expert certificate in it service management

      Axelos global best practice
      Nov 2016
    • Six sigma yellow belt

      Benchmark six sigma
      Sept 2018
      View certificate certificate
    • Itil intermediate certificate in it service management

      Axelos global best practice