Experience

• 

  Emirates airline

  Jun 2005 - Mar 2017

  Provide leadership and direction to a team of 8 operational staff involved in Service Delivery Operations Department to ensure the services are delivered as per stipulated international /local standards within the precision timing schedule for on time departure of flights, check for irregularities and deviations from standard policies and procedures and take remedial action. Report to the Cabin Crew Duty Manager.Responsible for leading, facilitating, and managing all resources across all operational areas (Lobby, Stand-by Lounge, Departure, Arrivals, Airside /landside bus bays) to deliver a world class customer service to 24750 crew members that meet and exceed their expectations, so that Emirates Airline becomes first choice of travel by passengers.• Perform daily configuration audits for approximately 240 flights, ensuring all aircrafts types (Airbus A380 & Boeing 777-200 &777-300) are correctly crewed according to the correct compliment• Liaise with Crew Scheduling, Central Services, Network Control, and In-flight Catering, regarding delay situations to re-arrange transport for crew change of aircraft food and equipment. Show less Monitor all arrival and departure flights for the designated region, planning effectively in co-ordination with EK Network Control Center and outstations in order to have the maximum number of bags connected to their respective flights. Ensure GHA executes the plan thus resulting in efficient baggage handling.Investigate and actions all handling discrepancies and customer complaints, identify problem areas and recommend action to prevent recurrences of service failures. This is done in liaison with the respective regions in order to protect the EK image and re-gain customer confidence.Monitor, direct and control passenger handling activities during the progress of shift operation by evaluating and addressing changing scenarios such as denied boarding options, re-routings, change of Aircraft, flight delays, passenger off-loads, etc, in order to provide administrative support to the Supervisors and to provide regular summarised updates to the Airport Services Manager. Organise and manage resources during crisis situations, such as major flight disruptions, departure control system breakdowns, in order to safeguard the operation and to maintain the EK image and goodwill of passengers. Show less

  • Cabin Crew Operation Officer

    Oct 2007 - Mar 2017

  • AIRPORT SERVICES Supervisor

    Jun 2005 - Oct 2007
• 

  Swissport

  Feb 2018 - Oct 2018

  Operations control center (occ) supervisor

  Coordinate daily flight activity between all Operating Departments at BOS.Communicate all daily flight schedule changes to all affected Operation Departments and reallocate resources to facilitate on-time departures.Ensure all Swissport controllable services are completed for an on-time departure.Communicate with all levels of management, customers and other agents in a timely and accurate manner.Ensure daily flight activity logs are accurate for proper invoicing.Optimize the use of the ramp staff for flight activity coverage.Provide ramp control service to other carriers in a fair and equitable manner, complying with local guidelinesUtilize all the tools provided to effectively control aircraft movement in the ramp/gate areas as well as taxiways.Movement of aircraft in to and out of ramp areas; and ensure necessary personnel are available for aircraft movement in to and out of ramp/gate areasCoordinate with operations for issues with gate availability, ramp congestion delays, or other gate issues Show less

• 

  Lufthansa (swissport)

  Oct 2018 - Jul 2020

  Station service coordinator

  Responsible to coordinate all passenger service activities for Lufthansa, and LH customer Airlines ( AC, KG, SY, Y4, AM, 7Q, FI) : this includes flight handling preparation, supervise check in activities, coordinate the handling of irregularities (for example rebooking, rerouting, and ordering of meal vouchers and/or hotel accommodations).Responsible to ensure that all work-procedures as directed by Duty Manager and TAC are applied. This includes, all phases of aircraft handling, catering, cleaning, punctuality-stats embarkation/disembarkation.Ensure accuracy of all statistical data recorded daily (for example Denied Boarding Compensation, Passenger Boarding, and PEV Sales).Responsible to monitor waiting times at check-in, competence and friendliness of staff. Report any deficiencies to the DM.Responsible to monitor catering and adjust orders while ensuring catering is optimized to avoid extra expenses associated with over-catering.Fully responsible for the VDB/DBC process when a flight is overbooked for LH/OAL.During Irregular operations implement checklist and liaison with YPQ.Responsible to initiate and supervise proper procedures concerning customer-handling (for example HON service, Hotel, transportation, Meal, and compliance with EU 261 regulation). Show less

• 

  Beth israel deaconess medical center

  Jul 2020 - Jul 2022

  Practice representative urology and colorectal surgery

  1-Takes complete and accurate information from patients/callers, prioritizing and facilitating communication of information to providers. Prepares schedules, medical records and other documents in accordance with quality standards. Maintains patient confidentiality at all times, whether by phone, discussion with providers or distribution of patient information by email, fax, etc. (essential) 2. Performs check in, registration, and verification of demographic and fiscal information according to medical centre policies and procedures and utilizing hospital computer systems. Confirms prior authorizations, referrals and pre-certifications for patient's insurance and managed care plan. Collects required co-payments according to standards. Directs patients to next service area. (essential) 3. Monitors patients and visitors entering, waiting, and leaving the practice. Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.) Acts as liaison between patient and practice staff to ensure optimal flow and service delivery. (essential) 4. Processes patient check out, schedules follow-up appointments and related diagnostic and5. Maintains clean and welcoming reception area ensuring all reading materials and patient education materials are relevant and timely. Monitors audio/visual equipment for appropriate programming and volume levels to ensure a nonintrusive and calming environment. (essential) 6. Assembles medical records according to medical center and regulatory standards as defined by the Joint Commission (TJC) and other regulatory agencies. Ensures patient records and relevant documents filed in the record have accurate patient identification. (essential) 8. Actively assists and supports licensed practitioners by queuing prescriptions for renewal and performing the initial review of medication listings for accuracy in the electronic medical record (Web OMR). (essential Show less

• 

  Qatar airways

  Aug 2022 - now

  Duty supervisor airport services

  • Facilitates ramp handling in liaison with all airport staff to expedite departures• Supervises the airport team to ensure on-time flight closure and working towards overall on-time performance• Plan efficient duty allocations of manpower during duty periods for Customer Service Agents and provide support to the Airport Services Manager in case of flight disruptions, mis-connections and other passenger related disruptions• Provide leadership, demonstrate team building skills, direct staff and evaluate performance as well as being able to build on constructive feedback• Generate various reports and always keep the workplace neat and tidy as well as offering support to the Airport Services Manager in implementation of training and remaining sensitive in varying difficult situations at all times• Manage and train the ticketing team Show less