Experience

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  Office of student activities, union college

  Sept 2010 - Jun 2014

  Work study student

  Created an effective environment for the office staff and student leaders that managed over 100 clubs and activities. I achieved this by maintaining an organized office environment, counting and depositing money, directing phone calls and messages, reserving rooms and tables, ordering supplies and training new work studies.

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  Union college

  Sept 2011 - Nov 2013

  Residential advisor

  Created a welcoming a studious environment for both first-year and returning students through the use of bulletin boards and door decorations, developed relationships with residents from a variety of countries and backgrounds, addressed policy violations, listened and encouraged students during transitions, collaborated with peers to develop innovative and successful programs, received training to respond in emergency situations, communicated regularly with superiors and residents, performed duty rounds to inspect safety equipment and submitted work-orders to facilities. Show less

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  City mission of schenectady

  Apr 2012 - Jun 2012

  Anthropology research intern

  Studied the process by which individuals are moved from lifestyles of poverty to sustainability resulting in a 25 page research paper, built relationships with various men at the mission, answered phones, took messages, distributed mail, learned about the relationship between a faith-based not-for-profit organization and local government.

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  Oneida county public market

  Jun 2012 - Jul 2015

  Administrative assistant intern

  Assigned vendors to their spaces and developed a weekly market map in preparation of market day, greeted and directed vendors to their spaces, assisted vendors with setting up booths, recorded attendance, collected survey information, handled booth rental fees and wrote receipts, recorded and analyzed demographic information, updated social media sites, studied information about market management, wrote the first draft of the mission statement, and developed creative initiatives for the enhancement of the market including: - The "Share a Recipe, Share a Memory" recipe swap where community members can take and leave recipes to promote community engagement. - The "Bookworm Bookshelf" to provide community members access to free books in an effort to promote literacy as well as develop a partnership with the Literacy Coalition. - A weekly newsletter featuring articles and photos from the market to raise awareness about the market. The creation of this newsletter was delegated to a fellow volunteer that I got involved in the market for this purpose and as a way to advance him in his professional goals. Show less

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  The center

  Jun 2013 - Aug 2013

  Health navigator intern

  Researched successful “Health Navigator” programs, participated in Healthcare.gov webinars, developed relationships with local pharmacies to help develop a curriculum for a new position at the Refugee Center, assisted refugees with applications for jobs and benefits, directed phone calls and visitors to appropriate offices, helped set up for World Refugee Day and Fire Safety Prevention Week, corrected intake mistakes made to a volunteer database, and visited various businesses created by refugees to understand their impact on the local community. Show less

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  Rescue mission of utica, inc

  Jul 2014 - Mar 2019

  • Typed up documents at the direction of both management and the executive team, including minutes and program summaries, to be shared with staff. Sent out all-staff e-mails as needed. • Supervised volunteers groups across campus, directing them to the tasks that best suited their skills, in order to complete or finish ongoing projects such as clothing and food distribution, renovations or clean outs. • Provided the following administrative support to members of the Executive Team and Department heads:o Finance- Processed checks by ensuring that check values match the appropriate invoices, confirming that invoices and financial requests were dated, signed and filled out appropriately, and mailing the completed checks. o Human Resources - Oversaw the quarterly safety kit inventory by coordinating with safety liaisons to inventory the kits, reconciling needed items from the safety supply, and reordering items as needed.- Submitted database requests to the State Central Registry (SCR) and checked the registry weekly for response letters.o Operations- Managed the work-order process by administering the MAPCON software. This included adding users, updating locations, running reports and coordinating with customer service as needed. - Oversaw the radio infrastructure on campus. This involved becoming a licensed radio operator, updating radios, troubleshooting issues and working with departments so that employees would know how to use the radios in case of emergency. - Developed the process for integrating a Homeless Management Information System as part of our Emergency Shelter Program in order to streamline paperwork trails with other agencies and qualify for grants. o Development/Communication- Coordinated with internal staff and external agencies to ensure that our website and the sites of regional information agencies (e.g. 211) were kept up to date with any program changes. - Typed up and mail merged letters for in-kind donations on a monthly basis. Show less • Oversaw the Food Pantry, Clothing Closet, Community Meal and Operation Sunshine Programs as part of the Matthew 25 Resource Center of the Rescue Mission of Utica. • General- Provided referrals to other services so that families could access the services they needed to maintain as independent a lifestyle as possible.- Utilized volunteers as often as possible by matching up volunteer skills with appropriate tasks and using the volunteer experience as an opportunity for self-improvement. - Professionally liaised with other community organizations to learn about community developments and seek opportunities toward the mutual improvement in services.• Clothing Closet- Created an efficient system to sort through, hang and distribute clothing to residents and community members. - Developed a partnership with another organization to ensure that unused clothing donations would be recycled instead of discarded. • Food Pantry- Oversaw the transition from a food box program to a client choice system, allowing families the ability to choose food that they are more likely to eat as well as the option of fresh produce and frozen meats. - Took steps with the help of the Food Bank to design the pantry for non-English speakers. • Operation Sunshine- Participated in a regional event to match donated toys and food to families in need for the holidays. This involved manning a phone bank, interviewing families, and packing and distributing the donations during the busiest part of the year. • Evening Meal- Greeted community members, directed new community members in how our service worked, monitored the dining hall to respond to any incidents and used the time to fellowship with community members to get to know them and encourage them as needed. Show less • Provided general administrative support for the Addiction Stabilization Center which included answering phones, completing pre-screens with clients, auditing charts to ensure completeness before filing, creating spreadsheets to expedite data analysis and track indicators of program success, updating forms and entering data into the OASAS database. • Correctly and efficiently entered data into Excel and ServicePoint (HMIS) databases. Learned and became administrator of SPERO and MAPCON databases. As administrator I coordinated with tech support, researched new features, trained staff and wrote proposals for the expansion or discontinued use of databases. • Communicated and coordinated daily with staff and volunteers to meet the needs of the various populations that utilize our services. Simplified paperwork and developed appropriate systems to make use of the Food Pantry and Clothing Closet as easy as possible. • Provided referrals to other services so that families could access the services they needed to maintain as independent a lifestyle as possible. • Developed new ways to track the distribution of donations in order to reduce the abuse of services while increasing capacity to give to those in need.• Professionally liaised with other community organizations to learn about community developments and seek opportunities toward the mutual improvement in services. Show less

  • Executive Assistant

    Apr 2017 - Mar 2019

  • Community Services Coordinator

    Jan 2015 - Mar 2019

  • Administrative Assistant Intern

    Jul 2014 - Jul 2015
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  The food pantries for the capital district

  Aug 2018 - now

  Operations manager

  Provides oversight of the following programs: Delivery Team - Food Express (2 daily straight truck deliveries of up to 12,000 lbs each. Business to business delivery from the Regional Food Bank to member food pantries)- Food Shuttle (2 daily cargo van deliveries of donated product from retailers, distributors, and producers to member food pantries. Business to Business)- Home Delivery (2 daily cargo van deliveries of up to 20 deliveries of food packages to homebound families. Business to Consumer).Referral Team- Four person team that connects families in the Capital District to their local food pantry. Also provide connection to other resources as needed. Coordinates between a four-county home delivery network in the Capital District. Food As Medicine Coordinator- Oversees The Food Pantries Food As Medicine Program to identify best practices in the Food As Medicine field and prepare food providers for upcoming program opportunities. Program Coordinator- Provide support to nearly 70 member food pantries through orientations, sharing best practices, moderating monthly meetings, convening ad hoc collaborative meetings, and advocating/resourcing to meet member needs. Software Database Leader- Oversee software solutions used to coordinate between member pantries and provide support to staff and volunteers of member pantries. Show less