Experience

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  North spring behavioral healthcare

  Dec 2017 - May 2022

  Lead mental health specialist/ paraprofessional educator

  Implementing tip plans for patients to improve on their behaviors Assists therapists in monitoring and documenting patients behaviorsAssists phycologist in monitoring and documenting patient behaviorsAssists nurses in monitoring and documenting patient behaviorsFacilitates therapeutic group discussions with patients Participates in FAPT meetings for patients

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  Alorica

  Apr 2022 - Oct 2022

  Call center agent

  Utilizing computer system(PEGA) to verify and document Fortune 500 client reportsHandles various incoming and outgoing collections-focused phone calls utilizing computer system(OKTA)Utilize a case management system(APPIAN) to view client’s account notes and disputes to insure accurate assistanceEmploy an external system(LexisNexis) to verify clients PII against public records.Resolves customer questions, complaints and collections inquiries in a professional, helpful mannerConnects with existing and potential customers and aims to resolve inquiries related to receivables managementTalks to customers over the phone to resolve their questions or concernsMaintains and updates customer information as necessary Show less

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  Accessstar community living services llc

  Sept 2022 - May 2023

  Manager/qddp

  Hires and evaluates staff; assigns and reviews work; completes performance appraisals and provides feedback to staff; takes appropriate action as warranted by performance including recommending awards, disciplinary action or further professional development opportunities.Collaborates with physicians and multidisciplinary team members, supervising assigned team members with intellectually disabled.Ensures that current and new personnel, including counselors, relief workers and volunteers are trained regarding both administrative and legal procedures; provides orientation to county, state, and group home practices. Schedule all staff shifts.Coordinates the delivery of a variety of therapeutic counseling programs for the group home residents and their families, including group and individual counseling sessions, under the auspices of the licensed qualified professionals.Conducts staff meetings to review case management services, to discuss difficult cases as a team, to provide team development opportunities and to share information.Reviews reports, treatment plans and quarterly reports to ensure quality, consistency and adherence to professional and state standards.Advises or guides counselors on difficult issues that arise with the residents or their families.The community liaison with the public, police, courts, religious community and other professionals.Responds to emergency calls on a 24-hour basisPlans, implements; evaluates the programs, services and activities provided in facility.Provides supervisory oversight, technical guidance and advice to staff.Maintains group home facilities and performs related administrative duties. Show less

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  Accessstar community living services llc.

  May 2023 - now

  Program manager

  Provides management, training, and support to Employment Specialists.Oversees assessment, intake, referral, and discharge process.Oversees the individual service plan process, including reviewing and approving plans and intake/annual paperwork.Assures full compliance with AccessStar, Inc. Policies and Procedures, contractual requirements, and standards promulgated by DBHDS, CARF, DARS, Ability One, DOL, DMAS, and HIPAA.Monitors and approves timesheets and expense requests for Employment Specialists.Provides technical assistance on crisis management issues to Employment Specialists and other appropriate AccessStar personnel.Promotes best practices in the implementation of employment and community serviceOversees the efficient and effective completion of electronic client records requirements, including the management of client cases, records files, and billing.Manages equitable distribution of caseloads to assigned Employment Specialists.Assists with the training and providing orientation to new employees.May be assigned lead on special projects and/or specific service areas.Participates on corporate and community committees, as assigned.Provides service support, oversight, coverage, and management of assigned staff caseloads. Show less