Experience

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  Vestas

  Jul 2001 - Feb 2011

  - Regional facilitator and supporter of IT Service Management (ITSM) processes- Developed and provided education for regional IT employees on ITSM processes, supporting tools, and guidelines- Monitored process and tool usage within the regional organization to ensure compliance with the global standards- Regional “superuser” for HP Service Desk, the main ITSM tool used in organization.- Collaborated on education materials and coordinated classroom training for global IT organization (600+) on Change Management in mid-2010- Managed training for CA Service Desk implementation project 2010-2011, targeting 600+ users; this involved working closely with internal e-learning team and several external vendors to develop e-learning on the tool and new processes, coordinating classroom training, and developing a role-based education catalog. Show less - Supported end users on hardware and software- Administered Cisco IP phone system and Unity voicemail; managed related inventory, troubleshooting, documentation, training.- Trained departmental new hires on ITIL basics, HP Service Desk, policies, procedures- Wrote extensive documentation for end-users and colleagues- Backup database support for internal service report applications- ITIL Incident Champion (2007-2008) and ITIL Problem Champion (2008) for local region- Worked closely with Manager of Global IT Service Center to successfully plan for launch of global IT Service Center in 2007, including assessment of call center hardware/software needs and writing documentation to assist colleagues in other data centers- Assisted with IT purchasing and inventory of hardware and software; ensured 100% accuracy with Adobe software audit in 2006- Planned and managed client system migration projects in 2006 (Windows OS and MS Office suite upgrades) Show less - Managed Nortel phone system at corporate office, incl. adding/moving phones and lines, managing voicemail boxes, ordering/managing inventory, coordinating additional services with vendor- Managed mobile phone accounts incl. purchasing, inventory, support, and billing/usage analysis- Coordinated purchase and installation of telecommunications services and equipment for corporate and remote locations- Monitored telecom usage and costs; recommended or made service adjustments accordingly- Worked with IT Manager to negotiate contracts for telecommunications services- Trained employees on telecommunications devices including desk phones and voicemail, mobile devices, and videoconferencing equipment- Provided general training and end user support on company’s ERP system (MAPICS)- Supported Intranet end users and editors following departure of company’s Intranet Administrator- Managed hardware and software inventory due to lack of department administrative assistant- Developed and presented Outlook training to users to support implementation of new e-mail policy Show less

  • Process Professional, ITSM

    Nov 2008 - Feb 2011

  • Sr. PC Support Specialist

    Jul 2008 - Nov 2008

  • PC Support Specialist

    Jan 2005 - Jul 2008

  • Telecommunications Coordinator

    Jan 2003 - Jan 2005

  • IT Training Coordinator

    Apr 2002 - Jan 2003

  • Administrative Support Technician

    Jul 2001 - Apr 2002
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  Meridian technology group

  Jul 2011 - Mar 2013

  Software consultant

  IT Service Desk Specialist with Portland General Electric.

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  Portland general electric

  Mar 2013 - now

  Analysis and support of finance and supply chain systems, primarily Coupa and Oracle Cloud Fusion ERP, with emphasis on SCM modules and interfaces to other systems including Maximo EAM. PeopleSoft Financials system analysis and support, with focus on Supply Chain and Inventory modules. IT Service Desk Specialist providing end-user support and handling account administration.

  • Information Technology Business Systems Analyst

    Apr 2015 - now

  • Analyst I, Finance and Supply Chain

    Apr 2014 - Apr 2015

  • IT Specialist II

    Mar 2013 - Apr 2014