Experience

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  Framelogic

  Mar 2010 - Feb 2011

  System analyst/system administrator

  System Administrator:- Administration of databases and application servers systems,- Maintenance and development of an information system,- Managing of corporate LAN network,- Helpdesk,System Analyst:- Analysis of the system data,- Configuration and tuning of system recorders,- Solving encountered issues which arise due to incorrect functioning of the system,- Dealing with clients,

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  Nokia

  Feb 2011 - now

  LTE Technical Support Service Specialist:- Technical support (Tier-3) for FlexiZone solution;- Remote and onsite support for customers all over the world,- Technical lead for Pilot NPI activities;- Trialing & piloting activities (installation, integration & testing at customer sites);- Proactively contribution of testing/developing of internal Nokia tools; - Resolving customers’ problems via Resolve tool: troubleshooting, coordination of correction delivery, workaround delivery;- Troubleshooting and reproduction of customer faults in lab environment;- Feature and software verification;- Test case and test scope preparation;- Configuration and troubleshooting of laboratory environment: routers, switches, Linux servers; Show less WCDMA Technical Support Service Specialist:- Technical support (Tier-3) for Femto solution ( Femto Access Point, Femto Gateway);- Remote and onsite support for customers all over the world,- Technical lead for trials and pilots activities;- Emergency support 24/7;- Trialing & piloting activities (installation, integration & testing at customer sites);- Software/hardware/features integration and verification before release to the customers;- Resolving customers’ problems via Resolve tool: troubleshooting, coordination of correction delivery, workaround delivery;- Troubleshooting and reproduction of customer faults in lab environment;- Feature and software verification;- Internal trainings for customer teams;- Test case and test scope preparation;- Configuration and troubleshooting of laboratory environment: routers, switches, Linux servers;Workgroup Manager: - Resource management (resource planning for case handling activities, monitor resource availability); - Case assignment/routing; - Monitoring and analysis (ensures target times are met; performance analysis); - Improvements actions (corrective actions, internal escalation point); - Preparation and analysis of RCAs (RootCauseAnalysis); Show less

  • System Architect

    Mar 2023 - now

  • Pilot Manager, Security Products Support

    Jul 2019 - Jul 2024

  • Technical Manager, Security Products Support

    Jan 2017 - Jun 2019

  • Senior Technical Support Expert, Security Solutions

    Nov 2015 - Jan 2017

  • LTE Technical Support Service Specialist

    Jan 2014 - Nov 2015

  • WCDMA Technical Support Service Specialist

    Feb 2011 - Dec 2013