Experience

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  Aditya infotech ltd

  Dec 2019 - Nov 2020

  It analyst

  • Gained strong communications skills and idea of handling different customers. • Setting up working stations and using network printers. • Using ticketing system to resolve incidents and tickets. • Resolving any technical issues with websites and maintaining the webpages. • Helping clients with bookings and any other services and support. • Troubleshooting and repairing PC Components. • Using Microsoft Office 365 and its applications. • Technical troubleshooting (L1 & L2), system upgrades, patches, backup.• Providing recovery solutions, managing IT infrastructure, monitoring WAN & LAN connectivity and monitor firewalls. Show less

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  All cargo logistics

  Sept 2020 - Oct 2021

  It help desk analyst

  • Passionately and patiently provided technical support and built relationships with a variety of customers and their changing technical and personal requirements. • Handled inquiries about repair, replacement, as well as general questions and concerns about connectivity and performance of cable services. • Analyzed issues with telecommunication equipment and devices as well as customer associated desktop software. • Troubleshot required resolution including account provisioning, equipment functionality, device configuration, application support, software downloads, network connectivity by escalating internal and vendor issues. • Took accountability and responsibility to solve customers’ issues from beginning to end. • Accurately and concisely documented customers’ accounts to set up customers and peers for success. • Consistent in perfect attendance and reception of positive customer reviews. • Helping to define and document operations methods & procedures for the network operation center department • Normalized data in excel with built in Formula, creating match, creating Excel sheet and work on tableau as well Show less

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  Rogers communications

  Feb 2022 - now

  Strong proficiency with Rogers tools includingMaestro, ICM, V21, SGI, X-Ray, 1Source, Motive SMPect• Passionately and patiently provided technical support and built relationship with a variety of customers and their changing technical and personal requirements.• Handled inquiries about repair, replacement, as well as general questions and concerns about connectivity and performance of cable services.• Analvsed issues with telecommunication equipment and devices as well as customer associated desktop software.Troubleshot required resolution including account provisioning, equipment functionality, device configuration, application support, software downloads, network connectivity by escalating internal and vendor issues.• Took accountabilitv and responsibilitv to solve customers' issues from beginning to end.• Accurately and concisely documented customers' accounts to set up customers and peers forsuccess.• Consistent in perfect attendance and reception of positive customer reviews.Service Performance / Failure Analysis.• Incident & Problem Analysis / Vendor / SLA management. Show less

  • Exceptions Analyst

    Jun 2023 - now

  • Co Pilot

    Feb 2023 - Jun 2023

  • Technical Support Consultant

    Feb 2022 - Jun 2023