Experience

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  California fitness & yoga

  Jan 2012 - Jan 2013

  Fitness receptionist

  Welcoming guest to fitness clubCheck-in procedureStoring guest’s informationDealing with guest’s inquiry, problem or complainResponsibility in daily report to upper Manger

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  Savills vietnam company limited

  Mar 2012 - Jan 2015

  Front office team leader

  Check-in and check-out procedureStoring tenant’s information – data24h/7 phone callDealing with tenant’s inquiry, problem or complainSupport tenants Solving problem related to tenantsResponsibility in monthly/weekly/daily report to Supervisor or ManagerTeam managementTraining new comer

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  Cbre

  Jan 2016 - Jan 2017

  Front office supervisor

  Check-in and check-out procedureEnsure tenants care at all times.Responds to telephone and in-person inquiries regarding reservations, property information and tenant concernsResolve tenant issues, complaints, problems in a quick, efficient manner to maintain a high level of tenant satisfaction and quality serviceSupervise daily shift process ensuring all team members adhere to standard operating proceduresTrainning, directing the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operationPerforms other duties as assigned, requested or deemed necessary by managementResponsibility in monthly report to Executive Operation/Resident/Duty ManagerControls cash transactions Team managementTraining new comer Näytä vähemmän

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  Columbia asia hospitals pvt. ltd.

  Jan 2017 - Jan 2021

  Customer care manager

  Ensure clear focus on enhanced customer interaction at the counter and staff communicate courteously with customers by telephone, email, letter and face to faceActively solicit customer comments and suggestions via the customer feedback forms for improving the quality of customer careResponsible for managing customer complaints and resolving without the need for further escalationsKeep accurate records of discussions or correspondence with customersMonitor and collate statistics of patient feedback form. Analyse the statistics or other data to determine the level of customer service the hospital provides and recommend solutions if possibleRecommend and draw up programs deemed necessary for the improvement of quality customer careStreamline the admission and discharge process together with the concerned department head. Develop customer care procedures, policies and standards for department.Lead or supervise a team of customer care staff.Work with HR to define training needs and ensure that these are implemented. Provide in-service and/or continuing education for the staff to enhance their skills and knowledge. Plan staff work assignments and schedules.Provide induction, on job orientation and training for new staff and keep them informed of the philosophies, policies and procedures to be followed in caring for patients and their families.Be involved in staff recruitment and appraisals.Perform any other related duties assigned. Näytä vähemmän

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  Savills vietnam

  Jan 2023 - Jan 2023

  Front office manager

  Manage and supervise all function of customer service and ensure the most effectiveness of the team to ensure that the property's service standards, policies and procedures are properly adhered to in a consistent manner.Manage and be responsible for productivity of subordinate staffsTrain customer service officers (if required)Ensure all customer service staffs maintain high standards of appearance, personal hygiene, uniform, name badge as instructed.Create daily check list for customer service/front officeDaily logbookFollow-up job requirement listOther tasks assigned by Property DirectorBuild up relationship with local authoritiesCoordinate with other team in daily operation and event, etc. Näytä vähemmän

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  Savills vietnam

  Jan 2023 - Jan 2025

  Customer service manager