Experience

• 

  Global infoswift limited

  Oct 2016 - Jan 2025

  Project analyst
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  Noble sovrano ltd

  Jun 2018 - Jan 2025

  Operation manager
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  Noble grounds ltd

  Aug 2018 - Jan 2025

  Operations manager
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  Iom - un migration

  Nov 2022 - now

  Program assistant

  Data Management: Process health assessment data meticulously for countries such as the USA, Canada, UK, Australia, and New Zealand, ensuring adherence to strict guidelines and confidentiality.Migrant Registration: Register migrants in the IOM database, coordinating and confirming medical appointments, and maintaining accurate records.Communication: Act as the primary point of contact for beneficiaries, relaying messages between medical staff and clients, addressing inquiries, and guiding applicants through the registration process via phone and email.Document Handling: Receive and log completed medical examination forms, x-rays, and other pertinent documents, updating the database for quality control and clearance.Case Management: Assist in managing migrant cases, generate statistical reports, and update biodata using the MIMOSA software, providing support for streamlined case processing.Data Transmission: Securely transmit completed medical forms electronically through the MIMOSA platform, ensuring timely and accurate information transfer.Scheduling & Coordination: Prepare and distribute master lists of migrants scheduled for health assessments to relevant service providers, ensuring efficient scheduling and resource allocation.Quality Assurance: Uphold IOM’s standards of confidentiality and accuracy in all data handling processes, contributing to high levels of compliance and trust with clients.Team Leadership: Supervised a team of customer service associates, conducted performance assessments, and provided targeted training to enhance service quality and reduce process delays.Complaint Resolution: Addressed and resolved customer complaints effectively, maintaining high levels of client loyalty and satisfaction.Customer Feedback: Collected and analyzed customer feedback, identifying areas for improvement and making necessary adjustments to exceed satisfaction goals. Show less