Experience

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  Mercure resort, surfers paradise

  Sept 2002 - Nov 2004

  Tour desk operator

  Working as a member of a dynamic team in a high volume operation, with duties and responsibilities that include:- operating a tour desk/guest information counter – handling queries and complaints.- cash handling and efficient service of customers.- operating a retail gift shop, stock control, and ordering and receiving stock.- hosting various guest activities in the resort, and working in kid’s club.

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  Copper mountain resort

  Dec 2004 - Apr 2005

  Guest service team lead

  A supervisory position, in a busy Colorado ski resort, with day-to-day activities and responsibilities that included:- overseeing up to 10 agents per day, in different Guest Service outlets.- co-ordinating lunch breaks, and home times for the agents.- closing outlets each night, preparing end of day and consolidated reports.- sorting out guest complaints and problems.- conducting Performance Reviews of agents, on a monthly basis.- booking ski tickets, lessons, and packages for guests, and helping them with general inquiries.- problem solving in high pressure situations.- time management, and learning to cope with high stress levels. Show less

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  Millennium & copthorne hotels

  May 2005 - Dec 2005

  Reservations agent

  A busy position in a very large 4 star hotel, with day-to-day activities and responsibilities that include:- answering phone calls from guests and inputting their reservations into computers.- inputting data into the computer that comes through from a wide range of correspondence.- working in close relation with number of companies and agencies around London.

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  Neg earth lights

  May 2006 - Jan 2007

  Equipment hire desk administrator

  The sole operator of a busy equipment hires desk within one of the leading rock and roll Stage Lighting companies in London. Typical daily duties included: - compiling health and safety files on large rigs of equipment that went out on tours.- assisting the Project Managers and managing Director.- checking availability levels of equipment and typing up hire quotations for clients.- communicating equipment needs to the various departments in the warehouse.- organising equipment transportation needs.- raising invoices and purchase orders.- chasing up late/damaged equipment and organising its return or replacement. Show less

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  Julia ross

  Feb 2007 - Aug 2007

  Personal assistant

  Personal assistant and Secretary duties for the Director of Research and Standards at the National Disability Authority (temp role through Julia Ross recruitment agency).

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  Abigroup contractors pty limited

  Dec 2007 - May 2008

  Site secretary/document formatter

  Working for the construction company responsible for building the Tugun Bypass, reporting to the Quality Assurance Manager. Typical daily duties included:- layout and formatting of the company Operation and Maintenance Manual and supporting Documents - ensuring the issue of uniform and consistent documents. - using advanced aspects of Microsoft Word and Excel on a daily basis. - working well under pressure to meet the deadlines of external parties.

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  Virgin australia

  May 2008 - now

  Reporting directly to the Deputy Executive General Manager of Virgin Australia Regional Airlines, this role focuses on regional airline operations in the WA resources sector. Duties and responsibilities include:- End-to-end implementation of a number of multi-million dollar charter contracts from tender phase, through to contract negotiations and commencement of services. - The accountable Project Manager who has overseen the successful delivery of a number of complex projects, including:• The addition of F100 and A320 aircraft to Virgin Australia Regional Airline’s fleet, as part of the Group’s Fleet Transition Program• Implementation of In-Flight Entertainment onto Virgin Australia’s regional fleet of F100 and A320 aircraft- Actively managing the Charter and Operations Delivery Business Plan - Managing the Governance requirements for the Charter and Operations Delivery department, including Corporate Risk Management and monitoring compliance with Contracts - Development of external relationships including with the Regulator, clients, suppliers and business partners- Facilitating training sessions and workshops - Progressing and monitoring change management plans and business improvement initiatives for the Charter & Operations Delivery Department- Actively supporting the Group’s Emergency Response Plan and Business Continuity Planning. Show less - Management of the liaison between external agencies including CASA, Department of Infrastructure, Foreign Regulators and ATSB on all matters in relation to operational compliance.- Management of all Air Operator’s Certificate changes with a specific accountability for providing a central point of coordination for these activities.- Accountable for the provision and management of a system to ensure both quality and consistency of formal responses to CASA as a result of either an audit finding or other request.- Ensuring the conduct of compliance assessments for new or revised operational documentation and or legislation as part of the Quality Systems process.- Develop and foster compliance awareness within the operational groups through continual liaison and interaction.- Compiling reports for the purposes of informing Executive Management and the Board.- Maintaining the company Compliance Statement, showing compliance with all applicable aviation regulations. - Liaising with Foreign Regulators, for the ongoing maintenance of Foreign Air Operators Certificates, as applicable.- Maintaining a Register of all Company and personal Approvals, Instruments, Exemptions and Licenses.- Providing regulatory advice to operations divisions when required, e.g. Cabin Standards, Ground Operations.- Assisting in the conduct of company audits as per the approved Quality Program. Show less - Managing the relationship between the Civil Aviation Safety Authority (CASA) and Virgin Australia.- Coordinating changes to the company Air Operator’s Certificate and Operations Specifications. - Experience in Project Managing a critical piece of work for the business. - Facilitating the audit activities of external parties including CASA and IATA Operational Safety Audit (IOSA).- Coordinating responses to CASA Non-Compliance Notices, as well as any other Findings or Observations as received by external parties.- Delivering training to operations divisions on various compliance related areas.- Assisting in a number of additional key projects, including the addition of the A330 into the Virgin Australia fleet, the name change/rebrand, as well as the addition of various new ports into the operating network.- Compiling reports for the purposes of informing Executive Management and the Board.- Maintaining the company Compliance Statement, showing compliance with all applicable aviation regulations. - Liaising with Foreign Regulators, for the ongoing maintenance of Foreign Air Operators Certificates.- Maintaining a Register of all Company and personal Approvals, Instruments, Exemptions and Licenses.- Providing regulatory advice to operations divisions when required, e.g. Cabin Standards, Ground Operations. Show less - Revising manuals across the Virgin Australia Group, and communicating the updates with numerous departments across the company.- Liaising with controlling authorities and delegates with regard to manual content, changes and effective dates.- Ensuring a high standard of own work, as well as colleagues’ work through numerous checks that are carried out within the revision process.- Project work – Conversion of a number of manuals from Framemaker into XML software platform.- Strong level of accuracy and attention to detail is required when reviewing the documents, due to the volume of the manuals, and the important safety and operational data within. Show less

  • Project Management - Charter & Operations Delivery

    Oct 2014 - now

  • Compliance and Regulatory Specialist

    Sept 2013 - now

  • Compliance Advisor

    Feb 2010 - Sept 2013

  • Technical Publisher

    May 2008 - Feb 2010