Experience

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  Karns quality foods

  May 2022 - Apr 2024

  Grocery clerk

  I spent almost 2 years working as a grocery clerk, stocking shelves and pushing carts at the Paxton Square Karns location.

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  Saint francis university

  Aug 2023 - now

  Field support technician

  I currently hold a work study position at the Technology Helpdesk at Saint Francis University. We provide on-site technical support, answer user questions, and handle hardware replacements and service through Lenovo's Self Maintainer program. Some of the projects that we are involved in are: upgrading the campus printers' SMTP relays to use Microsoft 365 relays.

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  Commonwealth of pennsylvania

  Jun 2024 - Jan 2025

  Scientific and technical intern

  I was a full-time intern at the Commonwealth of Pennsylvania's Health and Human Services Delivery Center. I worked with the Device Project Management and Tier 2 Device Support units under their Service Management division. With Device Project Management, I shadowed them as they completed purchasing orders and solved licensing issues and assisted them in managing surplus equipment. This included removing hard drives and wiping them of any potential sensitive data, as well as determining what equipment could and could not be reused. During my time with the Tier 2 Device Support team, I shadowed them as they assisted users with various software and hardware issues. I was then assigned tickets and worked through helping users on my own. During the month I spent with them, I familiarized myself with Remote Desktop applications, remote guidance and support of users, as well as the features of Microsoft's Active Directory. Show less