Experience

• 

  Telia

  Jan 1997 - Jan 2000

  Analyst
• 

  Colt telecom españa

  Jan 2000 - Jan 2004

  Billing analyst
• 

  Colt technology services

  Jan 2004 - Jan 2019

  Managing project teams across Europe and Asia. Responsible for delivery of multiple projects and improvements in Customer Service, Billing and Revenue RealisationProject Manager on major digital transformation project. Management of Internal Development Programme, supporting Voice and Network products.Business Analysis, Project Management, Product Design, Process DesignTeam DevelopmentRequirements owner from inception, through design, test and implementationHundreds of improvements delivered, improving Customer experience, reducing cost and driving revenue Business Requirements, Business Analysis, SME, Billing consultant, Vendor liason on transformation project New Product Development, Solution Design Consultant, UAT Management and Product Launch Management

  • Manager Customer Experience and Billing Improvements

    Jan 2017 - Jan 2019

  • Specialist

    Jan 2009 - Jan 2017

  • Business Analyst, Consultant, Next Generation Billing

    Jan 2006 - Jan 2009

  • Billing Analyst

    Jan 2004 - Jan 2006
• 

  Freelance

  Jan 2021 - now

  English teacher and examiner