Experience

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  Target corporation

  Jan 1992 - Jan 1994

  Guest service team leader

  Managed store team of over 100 team members in a fast, fun, and friendly environment in a multi-million dollar store with Customer Service-oriented prioritiesCoordinated team member hiring, reviewing, training, and maintained confidential personnel recordsDynamic cross-functional leader store-wide in service and operations, mentoring 16 team leadsProven ability to assess shifting workflow environments and implement effective solutions

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  Texas state library and archives commission

  Jan 2000 - Jan 2002

  Office manager

  ● Produced and streamlined workflow operations with the Library Resource Sharing Office. such as; purchasing, annual budget tracking, records retention, travel arrangements, and event coordination● Assisted seven librarians with business correspondence, statistical tracking, and calendar management● Demonstrated capacity for expanding job description and responsibilities within the office as needed

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  St.edward's university

  Feb 2002 - May 2020

  Due to Covid19, I was released from 18 years of service to the University. I am currently taking this opportunity to commit my professional experiences and passions to a new career path.Assistant to the Dean 2006-present● Provided daily customer service excellence with swift response time, professionalism, and privacy using Federal Educational Rights and Privacy Act (FERPA) guidelines while diplomatically addressing all constituencies including parent and student issues ● Built support and collegial responsibility of change across campus in paperless advising and file management best practices in order to ensure historical records remain complete for advising and retention initiatives reducing paper usage by half within a 3 year period● Coordinates faculty grade distribution and student course evaluation data over 15 years of growth from 79 faculty members to present day 153 faculty members using data collection software● Leads and models strong work ethic among campus colleagues on office functions, advising issues, course schedule maintenance, and graduation requirements, thus building a strong infrastructure of record-keeping and compliance with institutional accreditation through the Southern Association of Colleges and Schools● Supports University strategic plans by utilizing resources efficiently while streamlining registration process using institutional software in innovative methods; reducing confusion and follow-up questions by approximately 25% across 68 faculty advisors● Provides core support, anchors processes, and historical knowledge through various personnel shifts among the Dean’s Office staff. Responsible for recruiting and human resource paperwork hiring faculty and staff within the Dean's Office.● Executes growth plan for the Dean’s Office by hiring and mentoring three new office positions, supporting additional faculty, and serving a student count that more than doubled over a 10-year period from 338 to 780 students Show less Developed a growth plan for the Dean’s Office staff along with the Dean to accommodate and serve the increase in student and faculty populations to meet the University Mission objectivesGenerated all School of Humanities office functions; semester scheduling and hiring, purchasing, records retention, job search application processing, and event coordination while mentoring and managing student workers with proven employee retention Tracked the annual budget and recommended cost-cutting policies, updated the file management system, and acted as C-CERT coordinator for the school Show less

  • Advising Specialist and Assistant to the Dean

    Jul 2005 - May 2020

  • Administrative Coordinator

    Feb 2002 - Jul 2005
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  Alliance work partners

  May 2021 - Dec 2022

  Account manager

  ● Perform/ensure regularly scheduled account contacts and follow up as needed on emails and phone calls concerning customer requests and complaints ultimately to provide excellent customer service, public relations, and account retention for 2.5 million dollars of accounts’ value. ● Ensure timely documentation of all communications, customer service requests and engagement reports in the database and file server for 200 accounts valued at over 25 million dollars ● Consistently communicate with internal stakeholders about account issues and needs of clients and thrive in a collaborative, fast-paced environment.● Coordinate with Business Development regarding pricing and language of contracts● Implement new accounts through EAP development working with a variety of businesses, non-profit agencies, and government agencies using orientations for supervisors and employees● Contract renewal negotiating pricing, specifying contractual terms, and upgraded service options using PDF and Eversign documents. ● Provide consultant services, professional and personal development Webinars, and in-person training sessions (supervisory, regulatory & other workplace conflict and resolution as needed)● Consistently report, analyze and inform clients on utilization reports and methodologies to optimize EAP services among employees and ensure wellness programs are resulting in high Return on Investment.● Deliver timely communication to appropriate leadership regarding proposal opportunities Show less

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  Visit austin

  Jan 2023 - now

  Office manager