Experience

• 

  Pacote d' sonhos / porto-wellcome

  Oct 2017 - Feb 2018

  Events assistant - curricullar internship

  A local events consultancy firm specialized in crafting unforgettable experiences, ranging from tourism-related tours to meticulously planned corporate and team-building events. This immersive internship, a vital component of my degree, served as my initiation into the corporate world. Amidst a bustling atmosphere and surging demand, I demonstrated my ability to adapt and excel, setting the stage for a transformative journey.★ Pivotal team member seamlessly providing administrative support to the owner of Welcome Porto, actively contributing to the successful orchestration of approximately 40 monthly events.★Responsibilities included liaising with vendors, ensuring seamless event logistics, and maintaining high industry standards for diverse events such as festive Christmas parties, strategic team-building sessions, and large group tours. ★ Demonstrated initiative by creating a comprehensive online portfolio, leveraging tech-savvy skills and creativity to enhance the firm's digital presence and attract clients. This experience marked a significant academic milestone while underscoring my proactive contribution in a fast-paced corporate environment. Show less

• 

  Various

  Feb 2018 - Apr 2019

  Client services representative

  Upon completing my degree, I proactively pursued opportunities in my field while concurrently working to support myself. I honed my multitasking skills and work ethic by taking on roles in the hospitality sector and working as a promotions and events assistant. These experiences not only provided financial support but also enhanced my interpersonal and organizational skills in diverse and dynamic environments.

• 

  Groundlink iii handling, lda

  Apr 2019 - Jul 2019

  Ground based flight attendant

  ★Excelled in a dynamic role as a ground-based flight attendant, managing a customer-facing position with responsibility for overseeing an impressive average of 4 to 6 flights per day.★ Distinguished as the go-to professional for client relationship management during challenging onboarding conditions, demonstrating exceptional problem-solving skills. ★ Independently handled and resolved up to 100 daily complaints related to baggage issues, showcasing a commitment to ensuring a seamless customer experience.★ Leveraged empathetic skills to quickly establish strong connections with both the team and clients, upholding and surpassing high standards in client support. Contributed significantly to a positive and collaborative work environment, fostering a culture of excellence in service delivery. Show less

• 

  Gts labour hire & construction ltd

  Sept 2020 - May 2022

  Hr assistant | recruitment & after care support

  GTS is a leading, specialist, construction recruitment consultancy catering for bespoke manpower needs. This opportunity marked my inaugural international experience amidst the challenging pandemic. I seized the opportunity to learn, create meaningful connections within a dynamic team, and triumph over a spectrum of personal and professional challenges. ★ Managed an average of 50 vacancies simultaneously on a weekly basis, ensuring staffing for construction projects, sustaining recruitment levels by 60%, conducting weekly telephone interviews, and reducing time per hire by 20%.★ Lead the aftercare program, overseeing weekly project status for 200 employees and fostering strong relationships, I achieved a 40% increase in responsive job offers, demonstrating the effectiveness of the program and becoming a trusted HR partner.★ Directed a comprehensive marketing project for GTS, spearheading the creation of all social media content, including engaging posts and job vacancies, resulting in a 35% increase in candidate applications within the first two months of project implementation. Show less

• 

  Cofco international

  May 2022 - Apr 2024

  Hr operations specialist | onboarding & relocation

  COFCO is a global agribusiness operating via a shared service center and influencing the landscape of agriculture products worldwide through a robust global supply chain. ★ Spearheaded the onboarding process for a workforce of 300, averaging 10-20 new employees per month, achieving a remarkable satisfaction rate exceeding 90%; Personally designed and delivered HR inductions, conducting both one-on-one and class sessions, ensuring comprehensive integration into the company culture.★ Managed vendor relationships, travel arrangements, and facilitated over 100 visa applications, showcasing a meticulous approach to relocation support; Oversaw relationships with critical entities such as payroll, insurance, and emigration, ensuring seamless transitions for employees relocating to COFCO International.★ Initiated the creation of a comprehensive procedures manual for my department, serving as a foundational guide for the entire team and preserving procedural knowledge within the company. ★ Part of the sustainability team, orchestrated and managed volunteer initiatives for the community, including food donations and events, leaving a lasting positive impact in our community. Show less