Experience

• 

  Power

  Jul 2009 - Jun 2011

  It technician

  Responsibilities include installing and configuring computer hardware and software, troubleshooting software and hardware issues, and providing technical advice and recommendations to customers.

• 

  Studio moderna

  Jul 2011 - Jul 2015

  CRM - IT Administrator responsibilities:Providing 1st and 2nd line support to a medium-sized call center with 150 employees, troubleshooting issues related to the CRM system, and ensuring smooth functioning of IT systems.Conducting regular IT training sessions for all employees, covering topics such as data privacy, software updates and upgrades, and best practices for using IT tools to optimize productivity and efficiency.Collaborating with line managers, business stakeholders, and IT teams to identify development requirements and propose IT solutions to meet business needs.Managing assigned IT projects from conception to delivery, including requirements gathering, project planning, budgeting, resource allocation, risk assessment, and quality control.Demonstrating proficiency in a range of IT tools and applications, and keeping up-to-date with the latest developments in the field. Show less

  • CRM - IT Administrator

    Jun 2012 - Jul 2015

  • General Task Coordinator

    Jul 2011 - Jul 2012
• 

  E-tabs

  Oct 2015 - now

  Analyze project performance and implement improvements to achieve better results.Collaborate with clients to understand their requirements and provide solutions. Manage report automation projects from initiation to completion.Coordinate with clients to gather requirements and define project scope.Conduct regular meetings with team members to track progress and address concerns.Ensure that projects are completed within budget and meet quality standards.Monitor project progress and address any issues that may arise. Generate and deploy reports using E-Tabs Enterprise automation software system.Build and test automation projects to ensure accurate and timely delivery of reports.Collaborate with clients to analyze requirements and review specifications.Participate in scrum to test new features and provide ideas for automation software development.

  • Senior Project Manager - Report Automation Specialist

    Jan 2024 - now

  • Project Manager - Report Automation Specialist

    Jan 2022 - Jan 2024

  • Report Automation Executive

    Oct 2015 - Jan 2022