Experience

• 

  Brac bank plc

  Sept 2018 - now

  Universal officer

  • Provide welcoming and responsive customer service by using both jobs related technical knowledge and interpersonal skills, and answer all sorts of customer queries; • Receive and pay cash over the counter meticulously through Core Banking System; • Strictly maintain AML/KYC-related guidelines while providing services and raise a flag for any suspicious activity to the immediate supervisor or BAMLCO; • Ensure that effective processes and controls are in place with clear responsibility and accountability for the prevention of money laundering, miss-selling, misrepresentation, fraud, and customer risks in line with the bank`s policies and standards; • Monitor excessive movement report, monthly CTR report, and TP breach report. Raise an STR/SAR if any of the account activities or transactions appear suspicious. • Achieve set targets in terms of deposits, loans, credit cards, account openings, and other pillars set by management; • Resolve customer complaints/issues by communicating with/redirecting to the supervisor or appropriate department of the bank; • Assist the BM/BOM to coordinate with relevant departments (Credit approval team, Asset Ops, Communication, HR, Branches, Management etc) for customer service; • Thoroughly check the cash withdrawal instrument before payments, such as verification of signature, date, words, figure, and validity of the instrument etc; • Receive other bank`s clearing cheques; check them and handover to a designated person for processing; • Ensure that documentation and processes follow the bank`s policy and standards while handling customer requests to cover all perceivable risks and mitigate the same; • Primarily approve/process account opening, closing modification of the accounts, Pay Order and Sanchaypatra, Credit Card related requests, and any other service requests permissible by the bank; • Prepare different kinds of internal and external reports, and ensure timely submission. Show less