Experience

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  Travelers

  Jan 1984 - Jan 1995

  Supervisor/quality assurance

  • Quality Assurance Administrator – Hartford, CT: Selected as one of six individuals nationwide to be transferred to home office to serve on the “QA team”, which established the core Best Practices for the company. Traveled to all of the field offices for ongoing training, supervision and implementation of quality measures via audits and conferences. • Claims Supervisor – Houston, TX: Responsible for a team of twelve claims adjusters on the National Account team for the handling of corporate auto, general liability and products claims and litigation. Show less

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  Cna insurance company

  Jan 1996 - Jan 2003

  Senior claims technical specialist

  Dedicated to the PepsiCo/Frito-Lay corporate account.Responsible for the handling of commercial auto and general liability claims and litigation. Solely responsible for the product claims and litigation nationwide. Handled the employers liability litigation involving complex coverage issues requiring extensive policy reviews and interpretation. Designated “CAT” (catastrophic) claims handler assigned to high exposure auto and general liability claims, including tractor trailer/fleet losses. Show less

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  Sedgwick claims management inc.

  Jan 2003 - Jan 2009

  Supervisor/litigation specialist

  Claims Supervisor – Minneapolis, MN: Supervised a team of claims examiners handling corporate liability claims and litigation for Target Corporation. Performed quality reviews on claims in compliance with audit requirements and quality standards. Reviewed reserve amounts on high exposure claims and claims exceeding the authority of the individual examiners. Reported to excess carrier as needed. Maintained a quality assurance program to support the consistent delivery of quality claims service to the client. Responsible for interviews, hires and establishing colleague performance development plans; conducted colleague performance reviews and discussions. Show less

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  Firstgroup america/greyhound risk management

  May 2010 - Jul 2012

  Liability unit manager

  • Managed a large team of adjusters handling the company’s liability exposures in the North American division of Greyhound Lines, Inc.• Litigation management of automobile, premises/operations and contractual liability claims pursued against the Company. • Training of all team members and completed required performance assessments of all colleagues. • Conducted file and reserve audits to assure quality measurements were in compliance. • Worked directly with executive management at Greyhound on risk management projects, including tracking legal bus holds and other evidence to assure the Company was not exposed to spoliation.• Responsible for human resource tasks including recruiting, interviews, new hires, employee terminations, and performance improvement plans.• Planned and distributed work among the claims team based upon workloads, schedules, experience and licensing. • Directed and monitored the investigation of all catastrophic losses and worked with the carriers on all excess reporting criteria. Show less

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  Amerisure insurance

  Jan 2013 - Jan 2016

  Senior claims specialist

  • Managed a diverse claims backlog of commercial general liability and auto claims and litigation. • Specialty markets include construction and manufacturing accounts. • Emphasis on complex coverage analysis and risk transfer.

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  Amtrust financial services, inc. (afsi)

  Feb 2017 - Apr 2019

  Complex claims analyst

  Responsible for the management of commercial liability large losses involving complex coverage, damages and exposure. Majority of the case load involved litigation management with severity issues.

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  Innovative risk management

  Nov 2019 - Apr 2020

  Senior claims adjuster
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  Sedgwick

  Mar 2021 - Sept 2021

  Claims examiner iii
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  Gallagher bassett

  Sept 2021 - now

  Lead resolution manager