Experience

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  Ikea

  Feb 2010 - Aug 2013

  Co-worker

  Achieve monthly KPI's and delivered excellent customer service, achieving 100% in a customer satisfaction review. After presenting a co-worker progression scheme to senior management I acquired additional responsibilities which saw me monitoring co-workers intake and progress, assuring legislated requirements were met and they delivered the IKEA core values and competencies.

• 

  Accenture

  Jul 2012 - Jun 2014

  Completed a yearlong Industrial Placement Scheme with Accenture in the Warwick Delivery Centre.During my work at WDC, I received significant recognition from the management team on the value and contribution I made to Service Management and the wider DC.Service Desk Analyst: This was my initial role; I managed Change, Incident and Problem process for onshore government clients. Continual Service Improvement (CSI) played a major part in my role. Quickly, I became the ‘go-to’ person in the office for Service Management.Reporting & Analytics: After demonstrating great tenacity, my role was expanded to Reporting and Analytics. This entails monthly collecting and analysis of data, pulling out any correlations, putting this data into a presentation format whilst setting future targets for various teams in the office. This presentation was firstly presented to the management team in Warwick, then passed onto Global Leadership.Extra Activity: I joined the Life at Warwick team which strides to provide learning, fundraising and social events in and outside of the office. As part of LatW, I arranged fundraising events (therapy sessions) and also took part in Macmillan collections. I arranged lunchtime learning sessions in the office and helped arrange events such as ‘Wellbeing Week’.I have also volunteered to present at Universities on behalf of the Accenture Graduate Scheme where I have presented solely, and as part of a team.At the end of my placement year I provided a seamless handover and training to replacement staff. Show less

  • IT Service Management Coordinator

    Aug 2013 - Jun 2014

  • Service Management Co-ordinator

    Jul 2012 - Aug 2013
• 

  British engines

  May 2014 - Aug 2014

  It support technician/graduate
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  Hewlett packard enterprise

  Aug 2014 - Jun 2020

  • Oracle DBA

    Oct 2015 - Jun 2020

  • Application Management Analyst at HP Enterprise Services

    Aug 2014 - Oct 2015
• 

  Dxc technology

  Apr 2017 - Feb 2018

  Oracle dba
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  Dwp digital

  Feb 2018 - now

  • Senior Technical Operations Manager

    Jun 2022 - now

  • Technical Operations Manager

    Jan 2022 - Jun 2022

  • Digital Service Practice Manager

    Jul 2021 - Jan 2022

  • Digital Service Practice Manager

    Jun 2020 - Jul 2021

  • Delivery Lead

    Oct 2019 - Jun 2020

  • Oracle DBA

    Feb 2018 - Jun 2020