Experience

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  Wow istanbul hotels & convention center

  May 2019 - Aug 2019

  Sales & marketing intern

  - Aided Sales & Marketing team in promotional materials and campaigns.- Conducted market research for potential customers and leads.- Supported event planning and tracked participation.- Helped guests with reservations, room assignments and requests.- Addressed and resolved guest complaints, escalating issues when needed.- Collaborated with hotel departments to meet guest preferences.

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  Sml group limited

  Jun 2021 - Sept 2022

  Customer service representative

  - Managing brand issues for positive customer perception and quick resolution.- Efficiently solving customer problems, enhancing satisfaction.- Liaising with brand for smooth order processing and timely delivery.- Accurately processing orders with keen attention to detail.- Communicating effectively with SML's overseas office for brand marketing strategies, expanding market presence.

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  Koçsistem

  Sept 2022 - now

  Sales development specialist

  - Improved sales processes through data analysis, automation, resulting in 20% efficiency boost.- Collaborated across teams to forecast sales, optimize resources.- Ensured smooth orders, tracked trends, advised on market strategy.- Managed logistics for on-time deliveries, enhanced satisfaction.- Resolved inquiries, maintained high customer satisfaction.