Ceren Şentürk

Ceren şentürk

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location of Ceren ŞentürkIstanbul, Türkiye
Followers of Ceren Şentürk300 followers
  • Timeline

  • About me

    KoçSistem şirketinde Sales Development Specialist

  • Education

    • İstanbul medeniyet üniversitesi

      2016 - 2020
      Turizm i̇şletmeciliği
    • Anadolu üniversitesi

      2018 - 2023
      Lisans derecesi halkla i̇lişkiler ve reklamcılık
  • Experience

    • Wow istanbul hotels & convention center

      May 2019 - Aug 2019
      Sales & marketing intern

      - Aided Sales & Marketing team in promotional materials and campaigns.- Conducted market research for potential customers and leads.- Supported event planning and tracked participation.- Helped guests with reservations, room assignments and requests.- Addressed and resolved guest complaints, escalating issues when needed.- Collaborated with hotel departments to meet guest preferences.

    • Sml group limited

      Jun 2021 - Sept 2022
      Customer service representative

      - Managing brand issues for positive customer perception and quick resolution.- Efficiently solving customer problems, enhancing satisfaction.- Liaising with brand for smooth order processing and timely delivery.- Accurately processing orders with keen attention to detail.- Communicating effectively with SML's overseas office for brand marketing strategies, expanding market presence.

    • Koçsistem

      Sept 2022 - now
      Sales development specialist

      - Improved sales processes through data analysis, automation, resulting in 20% efficiency boost.- Collaborated across teams to forecast sales, optimize resources.- Ensured smooth orders, tracked trends, advised on market strategy.- Managed logistics for on-time deliveries, enhanced satisfaction.- Resolved inquiries, maintained high customer satisfaction.

  • Licenses & Certifications