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Siyana Hristova

Siyana Hristova

Followers of Siyana Hristova25 followers
location of Siyana HristovaSofia, Sofia City, Bulgaria

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  • Timeline

  • About me

    Customer Service Specialist at BnBmanager.bg

  • Education

    • New Bulgarian University

      2020 -
      Bachelor's degree PSYCHOLOGY

  • Experience

    • Altruist Urban Cafe

      Jul 2021 - Jun 2023

      Managed daily café operations, overseeing a team and ensuring exceptional customer service delivery while optimising workflow, maintaining quality standards, and fostering a positive work environment Crafting a variety of coffee beverages, delivering customer service and demonstrating proficiency in multitasking within a fast-paced cafe setting while keeping everything clean and welcoming as a skilled barista. Acquiring technical knowledge about specialty coffee making and the specialty coffee culture

      • Café Manager/Barista

        Oct 2022 - Jun 2023

      • Barista

        Jul 2021 - Sept 2022

    • BnB Manager

      Jul 2023 - now
      Customer Service Specialist

      Managing short-term rentals, providing comprehensive customer support, and ensuring seamless guest experiences. Proficiently handling inquiries, bookings, and issue resolution through platforms like Booking.com and Airbnb

  • Licenses & Certifications

    • Microsoft Office Specialist: Word (Office 2016)

      Microsoft
      Apr 2019
      View certificate certificate

    • Cambridge English Level 2 Certificate in ESOL lnternational

      Cambridge University Press and Assessment English