Abdelfattah Fadl, BSc®, PMP®, PMI-RMP®,AXELOS-P3O®

Experience

• 

  Mobiserve Holding

  Jan 2013 - Apr 2017

  • Establish and monitor the progress against the Key Performance Indicators (KPIs).• Review and recommend improvements to existing Service Levels Agreements (SLA).• Develop and monitor quality metrics to ensure outstanding service and customer support.• Ensure timely and correct management level presentations related to the operation and maintenance issues, progress, and status. • Keeping the Customer informed about the progress by the periodic reports and ensure that these Reports are complete and fully cover the operation and maintenance issues along with the recommendations for improvements and changes. • Develop required Tower Civil and E&M guidelines/practices/procedures and technical specifications for best practices of all maintenance activities including required schedules.• Develop the PM discipline and simplify processes, methods, and tools with creative ideas.• Proactively highlight any operational concerns to the Operations Mangers.• Lead, follow, and support all MNOC teams while handling the trouble Tickets (TTs)to restore the network within the service level agreement (SLA).• Handling the dispute or ping pong TTs with all concerned vendors (Ericsson, Nokia, Huawei, ALU) according to Work level agreement (WLA). • Follow up with all Power teams during the PMR activities to generate all power alarms and check all aspects at site (power configuration according NPTS, battery test and rectifier capacity). • Following up with district Team Leaders for prolonged outages TTs to restore the site within the contractual SLA. • Enhance the quality and the performance of all MNOC Teams during the daily operation and maintenance activities.• Technical support with district Team Leaders for all E&M related issues and define the root cause to have the issues resolved. • Respond to any reported alarm events within agreed contractual SLA as per the alarm severity. • Manage the tickets created by Netcool (Auto Ticketing System). Show less Assisting all my team engineers if they face any issue at site regarding BSS, & Operations issues.Root cause analysis of daily operation and maintenance issues.Restoration of Huawei BSS network problems, prioritizing faults to meet SLA.Fault and configuration management of Huawei 2G,3G and LTE.Having good experience on Commissioning and integration of Huawei NodeB and eNodeB.Investigating faults and providing technical reports to identify the Root cause of problems and giving preventive guidance to avoid same problem repetition.Capacity enhancements by implementing new features and by expansions of NodeB and eNodeB.Complete Troubleshooting of Huawei, BTS 3012, BTS 3812, BTS 3900L and DBS3900.BSS Call drop, VSWR and faulty equipment problem resolution.Troubleshooting and Commissioning Huawei RTN620, RTN910, RTN950, RTN980, NEC, Siemens SRAL XD, Nokia Flexi Hybrid and Ericsson MiniLink E. Addition and reduction of TRX modules to meet BSS dimensioning plans.Troubleshooting of BSC6000, BSC6810 and BSC6900.Handling PMR and clearing the alarms on the site.Troubleshooting on IP RAN Systems.Having extensive experience on FTTX, FTTH, GPON, OLT and all technical related issues.Perform troubleshooting and maintenance of MW equipment like Ericsson TN, NEC, RTN620, Siemens SRAL XD, Ericsson TN 2P,6P and 20P, Minilink E, and Nokia Flexi Hybrid.Checking E1 status and troubleshooting.Performs installation, commissioning, integration and swapping of microwave links (NEC).Follow up and support the team in Corrective maintenance restoration ‘CMR’ to avoid exceeding the SLA. Making the technical reports as per customer requirements. Manage the company resources (teams, cars, tools) as per company policy. Follow up with the project team for ‘PAT’. Performing the PAT for All different MW types with different technologies, to check and ensure all implemented technologies are in line with STC Design standard prior to the PAT acceptance. Show less

  • MNOC Manager

    Jun 2015 - Apr 2017

  • NFM Engineer

    Jan 2013 - May 2015
• 

  Nokia

  May 2017 - Jun 2019

  Project Manager

  • Establish the project plan baseline, define project scope, secure the necessary resources, Costs, monitor and control all Civil and Power activities. • Drive the project execution and ensure the deliverables are completed within the committed and agreed timeline. • Define, analysis all the milestones of all GAP-2 Jobs under Civil modernization projects (4G4ES,4G4ES3,4G5,4G5 saving,4G6, L1800,4G7,4G7PO2,5G Trial and WBB) and follow up with the respective stakeholders till As-built done and moved to GAP-3 for cash collection/invoicing.• Segregate the approved Code A FDEDs and schedule the RFIed sites for CPAT through STC WNI/NRT. • Sending the main and additional schedules weekly to NRT and following with the operation in all districts to get the PAT documents signed and Updated in NPTS in both PAT inboxes FTK and MW FTK handover. • Working as a Cross function PM between Telecom PMs, Design offices and STC civil design to clear the dependencies that related to the FDEDs, NEs, SCOs, TDs, sharing sites, TFM, CPAT and As- Built. • Follow up the spare parts stock in the warehouse.• Following up a lot of MDT types (Migration,MW hot swap, BTS swap, rectifier swap or upgrade, starting from preparing the action requirements by applying MDT on system with all necessary required data such as start time, end time, cascaded sites, and the in-charge person on the action.• Following up with the team during MDT time to take all necessary and required actions against unexpected circumstances to finalize the MDT within the minimum down time and close the MDT successfully.• Following up the as built target on daily basis till the target achieved successfully.• Attending daily and weekly meetings with The Customer to discuss the progress for all projects and Represent Nokia for all Project Related Issues.• Manage The Project financially and preparing weekly report to higher management.• Prepare alternative proposals for problem solutions and recommendations for decisions. Show less

• 

  Ericsson

  Jul 2019 - Nov 2022

  Senior Design Manager

  • Define the Civil Design scope baseline and establish a Design Plan to secure the necessary resources, manage, monitor and follow-up all Civil Design activities. • Set objectives and priorities for the execution of work in line with the project scope and customer’s requirements. • Provide a realistic and deliverable Civil Design Plan to the Implementation team with clear monthly target that was communicated and agreed with the Customer.• Ensure Civil, SCECO, DG and RC FDEDs (Final Detailed Engineering Design) are submitted to the Customer in the required format, quantity, and quality to get the FDEDs approved by The Customer accordingly. • Following up the Submitted FDEDs with The Customer to ensure that our deliverables are in line with the Customer Standard and specifications. • In cooperation with Customer management, establish processes to ensure full end-to-end coordination between all involved stakeholders from Planning through Design and implementation up to handover to Operations of all projects as well as the other Business Units, Procurement, Fixed Assets and Finance. • Ensure appropriate KPIs are established to measure the Design performance. • Reporting on progress to the Program manager and to the managers within the organization according to the Relevant processes. • Ensure that clear Civil Design processes and procedures are established and understood and set up systems and methodologies to monitor the execution and performance of the Civil Work Design. • Identify inefficient and costly practices and recommend corrective actions. • Prepare and recommend improvements enhancing the Civil Design performance and effectiveness. • Keeping the Customer informed about the Design progress by the periodic reports and ensure that these Reports are complete and fully cover all key project issues along with the recommendations for improvements and changes.• Assist with processing of technical change orders through Scope Change management procedures. Show less

• 

  LATIS

  Nov 2022 - now

  Field Operations Manager