Deborah Yates

Experience

• 

  Vought Aircraft Division

  Jan 1984 - Jun 2005

  Production Supervisor

  Successfully managed production activities so all orders were shipped on time. Investigated and implement ideas for quality improvement, increased productivity and cost reduction. Championed quality initiatives. Managed documentation of and training on production procedures and work instructions.Lead Lean Implementation, 5S processes on the factory floor.Helped redesign factory floor from units to cells using the pull method, identified bottle necks in factory processes so they could be reengineered for efficient flow.Helped in training team members to become qualified for self check through our quality process.Created flow charts for cells to be able to clearly document run cycles and quality to increase output by 15% in 4 cells in our sheet metal department. Show less

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  Kysor Panel Systems

  Jul 2006 - Oct 2011

  Managed a portfolio of 2 national accounts that generated [26M] in sales. Maintained friendly and professional customer interactions at all times. Completed company leadership training program. Investigated and resolved customer inquiries and complaints in an empathetic manner. Adhered to all confidentiality requirements at all times. Solved unresolved customer issues. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals. Strong leader of customer support staff. Identified individual development needs with appropriate training. Fostered an environment which encouraged continual process improvements. Devised and published metrics to measure the organization's success in delivering world class customer service. Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals. Maintained up-to-date knowledge of product and service changes. Managed work flow to exceed quality service goals.Maintain employees work scheduleWork with Team Members through companies Talent Management Program to ensure they meet the goals and performance that we set yearly. Have quarterly one on one counseling sessions with each team member. Show less Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries. Answered customers' questions regarding products, prices and availability. Emphasized product features based on analysis of customers' needs. Surpassed annual quota by 30%. Exceeded targeted sales goals by 20%. Maintained friendly and professional customer interactions at all times. Earned management trust by managing key customers. Provided an elevated customer experience to generate a loyal clientèle. Developed reputation as an efficient service provider with high levels of accuracy. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Show less

  • Sr. Account Manager

    Apr 2007 - Oct 2011

  • Inside Sales Representative

    Jul 2006 - Apr 2007
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  Kysor Panel Systems a division Manitowoc Food Service

  Apr 2011 - Jan 2017

  Sales Engineering Manager

  Set weekly goals for [10] inside sales representatives and [11] designers.l Managed a portfolio of [200+] accounts that generated [55m] in sales.l Maintained friendly and professional customer interactions at all times.l Completed company leadership training program.l Investigated and resolved customer inquiries and complaints in an empathetic manner.l Investigated and resolved customer inquiries and complaints in an empathetic manner.l Adhered to all confidentiality requirements at all times.l Solved unresolved customer issues.l Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.l Strong leader of customer support staff.l Identified individual development needs with appropriate training.l Fostered an environment which encouraged continual process improvements.l Devised and published metrics to measure the organization's success in delivering world class customerservice.l Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.l Maintained up-to-date knowledge of product and service changes.l Managed work flow to exceed quality service goals. Show less

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  KPS Global LLC

  Jan 2017 - now

  Work with Customers, Contractors and our Installation team on quality defects or missing materialduring install. Complete orders for any missing material or replacement panels. Find the root cause ofthe reworks to determine where they occurred and work with each department to ensure any gap in ourprocess to closed & help with training of new associates. Handle all Warranty issues. Work with eachdepartment within the business, ie: Inside & Outside Sale managers, Design, IT, Manufacturing, Service,Installation, Contractors and Accounting to ensure our customer have a positive experience on everyproject that we partner with them on. Show less

  • Customer Operations Manager

    Mar 2021 - now

  • Hiring Manager

    Jun 2020 - now

  • Team Lead, Walmart Account

    Sept 2019 - Oct 2022

  • Construction Services Project Coordinator

    Oct 2018 - Sept 2019

  • Sr. Quality Account Manager

    Jan 2017 - Oct 2018