Justin Roberts, MBA

Experience

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  QuikTrip

  Jan 2005 - Jan 2009

  Store Manager
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  AT&T

  Jan 2009 - Jan 2012

  Market Manager
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  Rogers State University

  Jan 2010 - Jan 2011

  Counselor

  Counseled students entering Rogers State University, guiding them in making informed decisions about their future with RSU and thereafter.Secondary role to primary to reinvest into our youth.

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  Microsoft

  Aug 2012 - Jan 2016

  • Manager, Account Services

    Sept 2015 - Jan 2016

  • Business Sales Manager

    Apr 2013 - Sept 2015

  • Store Manager

    Aug 2012 - Apr 2013
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  Tesla

  Jan 2016 - Jan 2017

  Sales Manager, Southeast
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  Verizon Connect

  Jan 2018 - Oct 2020

  Senior Manager for the Strategic Customer Success team which cared from Verizon Connect’s largest customers across the globe, reporting into the Director of Customer Success. This team is responsible for the expansion, digital transformation, renewals, and overall account health. The technology is focused surgically on telematics, an IoT solution for fleet & asset GPS tracking which helps provide organizations from many industries key insights to adjust organizational strategy and drive more efficient business processes. Responsible for a team of 9 highly skilled and technical professionals with an average experience of 31 years.Responsible for renewing multiple $15 million plus contracts on 3 and 5 year terms in addition to negotiating custom amendment requirements unique to each customer. Efforts saw an average of 8% YoY increase in annual revenue on contract vehiclesOversaw implementation of SaaS tools & products for organization wide efficiencies and digital transformations. Oversaw delivery & implementation of highly complex and customized solutions, including professional services work.Promoted from Manager, Enterprise Customer Success. Show less

  • Senior Manager, Strategic Customer Success - International

    Aug 2019 - Oct 2020

  • Manager, Enterprise Customer Success

    Jan 2018 - Aug 2019
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  Verizon

  Oct 2020 - now

  As the Director of Program Management, Federal Civilian Agencies, I'm responsible for leading and managing the development and execution of complex programs within the public sector organization in Verizon Business Group. This requires strong leadership, communication skills, a deep understanding of the public sector environment coupled with the skillset to be an excellent communicator with strong problem-solving and analytical skills. The focus of this is to manage cross functional teams responsible for the delivery of services to Public Sector customers, collaborate with various teams across the organization, and execute strategic initiatives & organizational objectives. This team manages several of Verizon's largest US government accounts ensuring on-time delivery, program, project, and customer success management of the full array of Verizon services including networking, wireless, telephony, professional services, UCaaS, SaaS, complex TPV tech stacks, compliances to contracts, SLA achievement. Responsibilities:Lead and manage the development and execution of complex programs, identify and mitigate risks.Manage program budgets and schedulesDevelop, prepare and present regular Executive briefings for senior leadership, internal and external. Communicate with stakeholders and manage expectationsWell-versed in current trends along with strong leadership skills, strategic thinking and business acumenVocal in sharing and providing feedback as required.Able to navigate complex matrixed environments and cross functional organization. With strong diplomatic, leadership and problem-solving skills to enable and enhance the daily operations.Demonstrated executive presence and experience managing high-touch relationships and highly sensitive business matters involving strategy and planning.Coordinating and executing special projects for business transformation. Maintaining confidentiality and ability to absorb significantly important information is key. Show less Associate Director over State, Local, Healthcare, & Education Customer Success teams across the United States. Responsible for the overall Customer Success Strategy within the Public Sector organization in Verizon. The teams are responsible for maximizing the value customers receive from Verizon telephony and unified communications solutions that support anything from Public Safety to critical communications and crisis response. Technologies include Cyber Security, Unified Communications as a Service, SD-WAN technologies, Telephony, Fiber, Network Infrastructure & CPE, Wireless, multiple SaaS solutions, and Multi-Edge Access Computing. These teams supported Verizon’s largest (strategic) Public Sector customers in the United States.Pioneered and led the establishment of the CS organization within the Public Sector organization exceeded EBITDA and model target expectations. Responsible for formulating strategic concepts, processes, and workflows that prove valuable in successful financial business cases for ROI & ascertaining additional capital. Scaled and nurtured the CS team from a pilot team to a permanent part of the organization.Received multiple performance and executive recognition awards due to the team’s performance, achieved the highest year-end performance indicator in Verizon for six years running.Oversaw delivery and implementation of highly complex and customer solutions, inclusive of profesional services work both in the engineering and consultative aspects. Show less

  • Director, Federal Public Sector

    Mar 2024 - now

  • Associate Director, Customer Success & Program Management, Public Sector

    Dec 2023 - Mar 2024

  • Senior Manager, Customer Success & Program Management, Public Sector

    Oct 2020 - Dec 2023
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  Boxtown Team

  Jun 2023 - now

  Advisory Board Member