Ulrich Urhan

Experience

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  Ericsson

  Jan 1996 - Jan 1998

  Product Marketing Manager

  Accomplished $20M in national system solution implementation with Telcel ($108B mobile company in the Americas) a growth of 15x the initial project’s scope.* Launched $20 million project with Telcel (Mexico’s largest mobile phone carrier) to provide nationwide mobile telecommunication solutions. * Identified market needs, critical features and success criteria to continually expand product portfolio in emerging markets, working and negotiating with third party vendors across four countries. Show less

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  Accenture

  Jan 1998 - Jan 2004

  Sr. Management Consultant

  Substantially improved performance for clients with large-scale projects that cut across all aspects of their businesses from strategic planning to daily operations.* Devised and implemented a worldwide Customer Relationship Management (CRM) platform for AT&T Global Services, increasing customer retention rate by 25% and customer lifetime value rate by 32%. * Designed a state-of-the-art prototype used in Accenture locations globally to assist delivery of complex business solutions, reduce project implementation time and optimize costs. Show less

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  Santiago ROI

  Jan 2006 - Jan 2007

  Account Manager

  Successfully pursued a mission of guiding clients toward the Hispanic marketplace for boutique advertising and promotional initiatives. Paved the way for the development of new accounts and followed through with project planning and execution.* Implemented strategic marketing plans and promotional initiatives across media channels for Verizon Wireless, resulting in an increase of its Hispanic market share by 30%. * Conducted in-depth market analysis to redefine vision, strategy and execution of sales for Domino’s Pizza, increasing market penetration by 50%. * Developed integrated media marketing communications plans for Pernod Ricard to target Hispanic and general consumer markets, generating nationwide brand awareness and sales growth across multicultural market segments. Show less

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  Chrysler Group LLC

  Nov 2007 - May 2010

  Energy Management Associate

  Bring expertise to areas of the company that require specialized cross-functional problem solving using benchmarking, business case analysis, feasibility analysis, process re-engineering, and strategy formulation.* Supervised a team of internal and external consultants for deployment of a USD$3.5M SAS Business Intelligence system to identify profitable market segments. * Managed critical projects such as Risk Management Score Card Alignment and Training and Development Techniques and Tools within targeted budget and time schedules. * Identified functional business areas to leverage business process, streamline work and application flows and improve decision making, resulting in annual savings of $1.5 million in business operations costs. Show less

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  DIRECTV

  May 2011 - Apr 2012

  Project Manager Sales & Marketing Operations

  * Led cross-functional customer activation rate analysis and recommended specific actions to C-level management that allowed a 12% reduction in new subscriber cancellations vs. 2010 goal. * Revamped customer acquisition platforms (Interactive Voice Response) and aligned key sales center business processes resulting in a 10% increase in net subscriber additions vs. 2010 plan. * Coordinated the development of test cases for the new Sales Customer Relationship Management (CRM) system and participated in UAT, smoke testing and production release activities. Show less

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  Advantage Sales & Marketing

  May 2012 - Dec 2014

  Sr. Project Manager IT
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  Verint

  Dec 2014 - Dec 2017

  Solutions Delivery Project Manager
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  Ephesoft, Inc.

  Jan 2018 - Jul 2020

  Head of Agile Practices / Agile Coach / Lead Scrum Master
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  Bohemia Interactive Simulations

  Mar 2020 - Dec 2021

  Product Owner / Team Lead
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  Fortuna Entertainment Group

  Jan 2022 - Sept 2022

  Group Gaming Configuration Manager / Group Gaming Agile Lead
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  Eaton

  Oct 2022 - now

  • Manager xStorage Energy Solutions / Lead Agile Coach

    Sept 2023 - now

  • Engineering Scrum Master Lead - Energy Transition Digital & Services

    Oct 2022 - Sept 2023