Kylie D.

Experience

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  Steve Madden Australia

  Jan 2005 - Dec 2009

  National Retail Manager

  Management all elements of a boutique shoe store concept for both Men and Women’s products as well as concession store operations including financial, operational and people performance. Support and development of National team - including store manager and regional and area managers to achieve profitability in achieving all sales targets, along with the development and training of the team to enhance and maximize the overall customer experience.With commitment to continuous improvement and outstanding customer serviceImplementation and development of Operations procedure manualssales training and coaching, and the development of sale documents Responsible for management of over 230 team members nationally including Management teamsResponsible for training, workshop and all sales training nationallyDevelopment of all Operations manual and proceduresResponsible for implementing OH &S and Workplace standardsCoordinating state manger, area manager and store managers conferences for training and developmentImplementation of stock control strategiesManaged labor targets, controllable spend in storesPerformance Management of teamOngoing Coaching and mentoringWorking alongside and in negotiation with Myer (as we had Concession stores within Myer Australia wide)Liaison with David Jones buyers as we wholesales Steve Madden product to themRoll out of new stores NationallyAchievements: Took the business from 12 stores to 38 stores Nationally in a very short periodStarted as the State Manager and within a few weeks Promoted to the National ManagerCreation of retail operations manual along with Policy and Procedure ManualsCreation of sales procedure and customer service training document and implementation nationallyBuilding of a strong and dynamic retail team including the Regional Area managers and store managers down to casuals within businessSuccessful launch and recruitment of numerous stores Australia wide including the concession stores Show less

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  Heltonbec Pty Ltd

  Jan 2009 - Jan 2011

  Senior Executive Business Consultant & General Manager

  • Shoe production and development• Account management of shoe accounts with major shoe companies• Import and logistics • Liaising with factories to ensure production and development of women’s high fashion shoes and promotional items was to customer standards• orders and invoicing for developments• helping range and develop for product ranging• assistant to director in personal business matters• sales and marketing with and for the creative team• Opening and running of online and stand-alone retail stores• Staff recruitment and training• Implementation of company policies and guidelines for retail stores• Setting up online business as fashion site • Organizing and Managing running of stand at the Melbourne Australian Shoe Fair• Dealing with new prospects and customer orders from the Australian Shoe Fair in Melbourne• Liaising with different media companies in relation to the new shoe brands launching in the Australian Market place• Dealing with key stake holders within the business and ensuring everything running efficiently and effectively. Show less

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  Jewel Vision

  Jun 2009 - Sept 2014

  Director & Princple Leadership Coach

  Neuro Linguistic Programming (NLP), is the science of human communication and human behavior to perform and transform to our highest levels of excellence. Some call it ‘the art and science of personal excellence’ or the ‘study of subjective experience’ (NLP in 21 days, Harry Alder & Beryl Heather)NLP was founded in the 1970’s by Dr John Grinder and Richard Bandler the purpose of the study was to transform models of human excellence. Focusing on the patterns of human behaviour distinguishing between performance excellence from the average performance. A quest to transform people to towards their greatest potentialOur earliest memories are the most vital in creating a signature or imprint in our personal history, especially those resulting in a significant or intense emotion. We create our personal history through these events, our defining moments and memories, shape who we are and how we see the world these memories are both memorable and painful, either fear based or love based. Through NLP we effortless transform and create change for our clients.NLP is the most powerful way to create change within our clients. It is the modeling of excellence and the creation of a mindset of limitless potential. “The only way to discover the limits of the possible is to go beyond them into the impossible” ~Arthur C. ClarkeLove Coaching: is to reconnect with all that you are and all that you can be: in love and in life. It for those that want to reignite love and passion deep within for themselves or their Love relationship: not for the faint hearted. “Never Forget the Most Powerful Force on Earth is Love” ~Nelson Rockefeller Show less

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  Mo's Mobiles

  Jan 2011 - Jul 2014

  Business Development Manager

  Key Responsibilities:• Initiate marketing strategies and coordinate actions to influence the market• Setting sales targets • Continual and ongoing leadership training of store managers• Continual coaching of all team members in relation to every aspect of the business from sales, to customer engagement and rapport building • Maximising sales and profitability • Providing your team with a stimulating and supportive environment • Maintaining and increasing standards of customer service • Driving team performance • training and development leadership meetings with the team• coaching and Mentoring for all team members • Clarify goals and reach agreement maintaining the interests of all parties• Proactively develops and improve products and services• Ability to discuss strategic and sensitive issues within the telecommunications industry• Build and maintain excellent relationships with colleagues and clients• Set sales targets and define strategy to achieve these targets and to follow the set strategy punctually• Manage the proposal development process and maintain the time-lines for the proposal teams• Coordinate with sponsors concerning size, standards, conditions and timing of research• Training financial and business acumen to young un skilled / trained management team when first began the role • Develop draft proposals based on team meetings and discussions• Maintain the Business Development databases• Support marketing activities, including working with key account managers to enhance customer experience days and Local Area Marketing initiatives within Local shopping centres Show less

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  Fusion Retail Brands (Munro Group)

  Jan 2015 - Jan 2019

  Sales & Operations Manager