Deep Enrich
Matthew Thomes, ITIL Expert
IT Specialist
423 followers
Greater Fort Wayne
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About me
Lead Consultant - Professional Services and ITIL Expert at Ivanti
Education
Indiana Institute of Technology
2000 - 2003Bachelor's degree Management Information Systems
Experience
Dana Incorporated
Jan 1997 - Jan 2004IT Specialist
Parkview Health
Apr 2004 - Apr 2016Administer ITSM solution. Design and implement new Change Management process. Improve other processes. Write IT policies and procedures.
ITSM Administrator
Jan 2013 - Apr 2016IS Team Lead
Mar 2011 - Jan 2013IS Senior Analyst
May 2007 - Mar 2011IS Analyst
Apr 2004 - May 2007
Cherwell Software
Apr 2016 - Mar 2021Senior ConsultantDesign and consult with customers of all sizes to configure successful, custom Cherwell Software implementations, for both IT and non-IT modulesOffer best practice recommendations based on ITIL ideologies to help automate customer workflows
Ivanti
Mar 2021 - nowStaff Consultant
Jul 2022 - nowSenior Professional Services Consultant
Mar 2021 - Jul 2022
Licenses & Certifications
ITIL v3 Foundation
Aug 2012
ITIL Service Offerings and Agreements
AXELOS Global Best PracticeJun 2015ITIL Expert
AXELOS Global Best PracticeJun 2015ITIL Operational Support and Analysis
AXELOS Global Best PracticeJun 2014ITIL Release, Control and Validation
AXELOS Global Best PracticeNov 2014ITIL Planning Protection and Optimization
AXELOS Global Best PracticeMar 2015ITIL Managing Across the Lifecycle
AXELOS Global Best PracticeJun 2015- View certificate
Cherwell Certified Professional Administrator
Cherwell SoftwareMay 2020
Cherwell Technical Implementer
Cherwell SoftwareApr 2016Cherwell Basic Administrator
Cherwell SoftwareJun 2013
Volunteer Experience
Planning Board Member
Issued by American Diabetes Association - Indiana on Oct 2014
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