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Angela Scarselli

Angela Scarselli

Lead Barista

Followers of Angela Scarselli600 followers
location of Angela ScarselliPrague, Czechia

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  • Timeline

  • About me

    Implementation Manager at NICE inContact

  • Education

    • University of Nevada-Reno

      2000 - 2006
      BS International Business

      Activities and Societies: Delta Sigma Pi, Track and Field Team Minored in Marketing, with a strong interest in the psychology of marketingHeld the following positions while a member of Delta Sigma Pi: Fundraising Chair, Secretary, Central Office Intermediary

    • University of Nevada-Reno

      2000 - 2006
      BA Spanish

      Studied abroad in Bilbao, Spain from Jan 2003-July 2003. Class subjects included language, culture, and business.

  • Experience

    • Java Jungle

      Sept 2003 - Aug 2008
      Lead Barista

      I trained new employees, acted as manager during my shifts, and maintained a high level of customer service while fulfilling customer orders. I also selected local artists to display in the coffee shop and arranged openings for several of these showings.

    • Century Glass

      Sept 2003 - Aug 2008
      Office Representative

      Assistant manager of the automotive department, managed a team of installers, prepared quotes, scheduled appointments, and ordered product. Designed marketing materials and prepared quotes for other departments. Routinely assisted all departments as needed with logistics, shipping, delivery, template creation, stock ordering, etc.

    • ITS International School

      Oct 2008 - Sept 2014
      Tutor

      Teaching General and Business English to a variety of people. The job included maintaining a schedule that frequently changed and required a significant amount of travel throughout Prague on a daily basis.

    • London Institute Praha

      Jan 2009 - Sept 2014
      Language Consultant

      I coordinate my schedule of frequent travel around Prague to teach General and Business English to professionals, young adults and families. I have also taught exam preparation courses, with a success rate of over 80%.

    • Independent Consultant

      Jan 2010 - now
      Language Consultant

      I edit texts such as advertising copy, CVs, contracts, and theses (Doctoral, Bachelors and Masters level). I help students/clients prepare for interviews, presentations, exams, and positions abroad. I provide informal translations from Spanish to English and visa versa as needed.

    • Brand Embassy

      Sept 2014 - Oct 2019

      Building and managing an awesome team of SMB Sales peeps from the ground up. My goal in this position is to provide the inbound curious and potential customers with answers to their questions and guidance on their quest for a social customer experience tool. This is accomplished on multiple channels including Live Chat, email, social media - even carrier pigeon should the need arise. Brand Embassy is a company dedicated to improving customer service and marketing through social media. As a member of the sales team, I am committed to expanding our client base and helping the company adapt and grow with the times.My responsibilities have grown to include inbound lead management, quality control, and calls.

      • North America Sales and Solution Design

        Apr 2018 - Oct 2019

      • Lead Inside Sales Manager

        Sept 2016 - Mar 2018

      • Customer Success Manager

        Nov 2015 - Sept 2016

      • Senior Sales Development Expert

        Sept 2014 - Nov 2015

    • NICE inContact

      Oct 2019 - now
      Implementation Manager

  • Licenses & Certifications

  • Volunteer Experience

    • Volunteer

      Issued by Habitat for Humanity International on May 2004
      Habitat for Humanity InternationalAssociated with Angela Scarselli