Frankie Krhounek

Experience

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  QFC

  Nov 1997 - Jul 2004

  Assistant General Manager/Deli Department

  Managed a staff of 15, assisted in all daily operations, including, interviewing, hiring, training, scheduling, ordering, daily cleaning, and inventory management. Responsible for rotation of all ready to eat and packaged products under deli umbrella as well as cooking and packaging of freshly prepared food.

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  Sorrento Hotel

  Jan 2000 - Jan 2001

  Assistant Pastry Chef

  Worked under the Executive Chef and Head Pastry Chef to create all desserts for the bar and restaurant.

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  Starbucks

  Feb 2003 - Jul 2004

  Shift Supervisor

  Made all coffee beverages to order, customer service, cash handling, cleaning and maintenance of store, training of new employees, also responsible for closing store and register reconciliation and financial reporting. Supervised 6-8 employees at flagship store.

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  QFC-Starbucks Licensed Store

  Jul 2004 - Feb 2007

  General Manager

  Responsibilities included setting up first QFC/Starbucks kiosk for opening, ordering, receiving, inventory, visual merchandising of seasonal promotions to planogram standards, hiring, training, scheduling, all aspects of daily operation and numbers reporting. Also responsible for coordinating Starbucks & QFC standard operating procedures. Helped set up and open 4 additional kiosks, helped train staff on QFC and Starbucks standard operating procedures, and helped design and implement QFC touch screen registers for Starbucks kiosk. Also worked with QFC and Starbucks district managers to create best practices for kiosks. Show less

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  Salon Chemistry

  Feb 2007 - Jul 2008

  General Manager

  • Maintained all daily operations: phones; appointment setting; customer service; ordering; receiving; inventory; cash handling; payroll; scheduling; laundry and cleaning. • Created and maintained budget; created financial tracking documents; balanced corporate account.• Worked with product reps; conducted all business research; helped organize web design; photographed products and salon, and wrote staff bios. • Set up and maintained all visual displays of merchandise and products. • Created press releases and media kit; created and implemented gift certificates; created and maintained quarterly email campaigns and set up salon specific email addresses for employees. Show less

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  Pagliacci Pizza

  Dec 2008 - Apr 2010

  Assistant General Manager

  • Managed a staff of 10-13 employees. Oversaw daily operations: labor planning, new hire onboarding and orientation, staff training, employee relations, cash handling, inventory management, ordering, and customer service. • Tracked and exceeded weekly labor, sales, and customer snapshot goals.• Supported GM in meeting all company objectives.

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  Macrina Bakery and Cafe

  Apr 2010 - Mar 2016

  General Manager

  • Managed a staff of 10-13 employees. Oversaw daily operations: labor planning, new hire onboarding and orientation, staff training, employee relations, cash handling and customer service. • Tracked and exceeded weekly labor, sales, and customer snapshot goals. Participated in monthly management meetings and conducted routine crew and café server meetings.• Created and implemented interview questions, developed training materials and standard operating procedures for café service. Implemented 5 day and extended 3 month training program and guides. Training materials are now used company wide. • Maintained appropriate inventory levels for products from internal departments and external vendors. Ensured café stocked sufficient seasonal products to meet customer demand. • Advised area stores on visual display merchandising. Implemented product display strategy to increase sales and interest in unique and custom items. Show less

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  A LA MODE PIES LLC

  Aug 2016 - now

  General Manager

  • Directly managed, trained and ensured professional development a staff of 25+ across 2 locations. • Oversee daily operations including, opening and closing, ordering, inventory control, sales tracking, etc.• Delivered business strategy and developed systems and procedures that improved the quality and efficiency of operations for new and existing cafes.• Implement policies in accordance with Occupational Safety and Health Administration, Food and Drug Administration, and Department of Labor and Industries.• Oversaw kitchen operations including mentoring kitchen managers, updating recipes, and new product development, production management, weekly pars, waste tracking, etc.• Created and implemented system for tracking, approving and coordinating all donation requests. • Coordinated all wholesale account activities including set up, account maintenance, and invoicing for new and existing accounts. • Coordinator for delivery driver and router for all wholesale accounts, guest orders, weddings and special events and holiday deliveries. Show less