Deidre Handsome

Experience

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  Journeys

  Oct 2018 - Apr 2019

  Sales Associate

  Operated a point of sales system with a 100% accuracy rate, ensuring that 300 + transactions weekly were processed efficiently and securely.Handled and resolved customer complaints, earning the store a 95% customer satisfaction rate overall.Conducted daily merchandise restocking, achieving full shelf availability.

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  Dicks Wings & Grill

  Mar 2019 - Aug 2019

  Hostess

  Coordinated 50-150 reservations per shift using phone and email reservations systems.Warmly greeted and escorted guests to their assigned tables seating 100-200 patrons per shift.Coordinated with the waitstaff, kitchen and managers to ensure each guest was assigned and satisfied with their service.

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  CDK Global

  Jun 2019 - Nov 2021

  Customer Service Representative Team Lead

  Responsibilities:Led a team of customer service representatives, overseeing daily operations and ensuring the team consistently met performance targets for response time, customer satisfaction, and issue resolution.Acted as the primary point of contact for escalated customer issues, leveraging problem-solving skills to resolve complex inquiries related to automobile sales, service, and telecommunications.Managed customer accounts and supported clients in navigating CDK Global's automotive solutions, including CRM systems, dealer management software, and telematics services.Trained and mentored new hires, ensuring they understood company processes, customer interaction protocols, and key performance metrics.Collaborated with cross-functional teams (sales, IT, operations) to address and resolve customer concerns related to technical product issues or service inquiries.Maintained accurate documentation of customer interactions, feedback, and resolutions using company CRM systems.Key Achievements:Team Performance Improvement: Improved team efficiency by 20% through process optimization and continuous coaching, resulting in higher customer satisfaction scores and reduced customer complaints.Customer Satisfaction: Led team initiatives that resulted in a 15% increase in customer satisfaction (CSAT) scores through consistent follow-ups, proactive issue resolution, and personalized service.Recognition for Leadership: Recognized as a top-performing Team Lead within the department for consistently exceeding team goals in response time, issue resolution, and sales support.Cross-functional Collaboration: Spearheaded a project with the IT team to streamline customer onboarding processes, reducing average response time by 30% and improving service delivery.Training Program Development: Developed and implemented a comprehensive training program for new customer service representatives, leading to a 25% reduction in onboarding time and enhanced team performance. Show less

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  CHANCY DRUGS

  Feb 2022 - Feb 2023

  Compounding Pharmacy Technician

  Ensure correct formula preparation according to the prescription following quality assurance guidelines.Managed inventory for 800+ ingredients for behind the counter medications.Respected customers privacy by maintaining strict confidentiality and upholding all local and HIPAA laws.

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  SEPHORA

  May 2023 - Jul 2023

  Lead Beauty Advisor

  Responsibilities:• Product Expertise & Sales Leadership: Provided expert beauty advice, product recommendations, and consultations, increasing Sephora's brand visibility and driving sales across skincare, makeup, fragrance, and hair care.• Cross-Brand Integration: Played a pivotal role in the launch of Sephora’s beauty counters inside Kohl’s, collaborating with both Sephora and Kohl’s teams to ensure a successful integration of both brand offerings.• Team Development: Trained and developed a team of Beauty Advisors, leading by example to ensure exceptional customer service, product knowledge, and sales techniques.• Visual Merchandising & Store Maintenance: Ensured the Sephora area was visually appealing and aligned with Sephora’s global standards, contributing to a seamless shopping experience for Kohl’s customers.• Customer Relationship Management: Delivered tailored beauty solutions and fostered strong customer relationships, contributing to repeat business and long-term brand loyalty.• Sales Optimization: Implemented strategic sales tactics and product promotions, resulting in an increase in store performance and customer engagement.• Event Planning: Organized and led in-store events, promotions, and product launches, attracting new customers and increasing product awareness. Show less

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  Amazon

  Jul 2023 - now

  Leadership and team managementPerformance optimization Safety and quality assuranceCollaboration with cross-functional teamsLauched the 1st N-IXD Site in Georgia Worked on creative solutions and testings to improve daily functions with the operations departmentEvaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.Improved operational planning and business frameworks to enhance resource utilization and reduce waste.

  • Area Manager I

    May 2024 - now

  • Area Manager I

    Jul 2023 - May 2024