Deep Enrich
Francisco palacios
832 followersTimeline
About me
Incident Specialist In HCLTech
Education
Universidad de guadalajara
2005 - 2007Ingeniería en comunicación multimedia digital communication and media/multimedia
Experience
Amazon
Jan 2015 - Aug 2017Customer service ambassador
Tata consultancy services
Nov 2017 - Jan 2020BpoTechnical Support to customers resolving problems/issues related to hardware, software and networking in site and remotely.Preventive maintenance to all hardware.Server Administrator.Networking.
Freshly
Jan 2020 - Oct 2020Chief happiness officer
Ikon technologies
Oct 2020 - Aug 2022Incident Manager
Oct 2021 - Aug 2022Tech Support Director
Oct 2020 - Oct 2021
Hcltech
Jan 2023 - nowCoordinador de incidencias
Licenses & Certifications
- View certificate
Agile methodologies
SkillsoftJul 2023
- View certificate
Database fundamentals: getting started with sql
SkillsoftJul 2023 - View certificate
Decision making for software project managers
SkillsoftJul 2023 - View certificate
Decision making for software project managers
SkillsoftJul 2023 - View certificate
Product management: an overview
SkillsoftJul 2023 - View certificate
Product management: building a product strategy
SkillsoftJul 2023 - View certificate
Jenkins: administration
SkillsoftJun 2023 
Certificate of english language ability
EmmersionOct 2022Certificate of english language ability - english writing
EmmersionOct 2022
Jira certified associate
UdemyFeb 2022
Languages
- frFrench
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