Experience

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  The boat house restaurant

  Jan 1995 - Jan 2001

  Proprietor / ceo

  Recruited, trained and managed results oriented staff of 30 to oversee the successful business operation for a 1.3 million dollar annual budget. Marketing and branding and building relationships with hotel concierge's. Hired entertainment and planned menu to ensure successful profit margins.

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  Boys & girls clubs of the suncoast

  Jan 2001 - Oct 2007

  Director of contracts

  Duties and accomplishments:•Lead a staff of 35, involving training, work flow, conflict resolution, change management, staff recruitment, grievances, review processes and quality control while managing a turnover rate under 5%•Oversee operations at nine BGCS locationsManager of the Year for the Professional Association of the Boys & Girls Clubs of America Sunshine Chapter•Outstanding Staff Person of the Year 06/07•Secured over 2 million through grants to add layers in an effort to increase services to the children.•Scheduling training programs ensuring facility setup, audiovisual setup and employee notification•Ensured contractual compliance for four county wide youth development programs•Development of organizational Policies & Procedures Manual•Development in partnership with departmental key stakeholders to identify, plan and recruit for staffing needs•Development of formal job descriptions and job postings•Implementation of agency orientations and exit interviews for employees•Oversee all formal, written disciplinary actions and terminations•Analyzes company-wide employee performance data and identifies weak core competency areas for focus of future training programs•Agency Delegate for all mandated reports for abuse services and outside referrals with community agencies Show less

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  The mentor network

  Nov 2007 - Jul 2009

  Regional quality assurance director

  •Responsible for contractual compliance of a Therapeutic Foster Care Corporation through supervising the quality assurance team over four (4) states.•Consultation to State Directors and Management Team to ensure peak performance.•Development and implementation of a quality assurance tool, which identifies compliance with company and licensing standards•Initially hired to manage the Quality Assurance Department for Texas and was quickly promoted to represent four states.•Coordinate and disseminate customer and staff satisfaction surveys, compile data for regions, follow up with areas of concern, and ensure dissemination of results to CEO and staff.•Support the risk management program, human resources program and growth and diversification efforts in accordance with corporate goals, philosophies, and values Show less

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  Gulf coast community care

  Jul 2009 - Jan 2014

  Vice president of quality improvement gulf coast jewish family services

  •Delivered written and oral presentations to Corporate Board and Agency Funders resulting in excess of 22 million dollars in awarded State Contracts. •Initiated and communicated Strategic Plan, SWOT Analysis and Performance Benchmarking to key stakeholders including board members, staff, volunteers, and funders. •Managed the agency staff development for 600 employees, including organizational development for leadership team.•Prepared and successfully lead the agency board and staff through CARF Accreditation resulting in 99.99% compliance.•Led the entire Quality Improvement Process for a 37 million dollar Social Services Agency that consists of 72 different funding streams that support 48 programs.•Executive Management Team member reporting directly to the CEO. Agency Delegated Compliance Officer, Risk Manager, Americas Disability Act and Privacy Officer.•Developed and implemented Quality Scorecards to monitor the following aspects of every program on a quarterly basis: administrative productivity, contractual compliance, measurement outcomes, client satisfaction, employee satisfaction and staff development.•Provide assessment and consultation to key leadership staff and board based on the findings of the Quality Improvement and Risk Management and Health & Safety Programs. Show less

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  Wellcare health plans

  Jan 2014 - Nov 2014

  Sr. project manager

  Implement performance improvement activities to ensure program effectiveness and efficiency. Convene Quality Improvement and Utilization Management committees. Acts as knowledge expert for continuous quality improvement activities, educating staff of functional areas of the quality processes. Lead workgroups to drive desired meeting outcomes based on contract and National Council of Quality Accreditation requirements. Planning quality summit for top performing providers.

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  Gulfside hospice & pasco palliative care

  Oct 2014 - Oct 2016

  Vp of continual process improvement
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  Catalina usa

  Sept 2016 - Dec 2019

  Transformation leader-process optimization
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  Superior group of companies

  Dec 2019 - now

  Director of process improvement