REKHA SHARMA PANDEY

Rekha sharma pandey

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location of REKHA SHARMA PANDEYRaritan, New Jersey, United States
Followers of REKHA SHARMA PANDEY1000 followers
  • Timeline

  • About me

    .

  • Education

    • Ims

      1998 - 2000
      Master of business administration (m.b.a.) information technology

      MBA ( INFORMATION TECHNOLOGY )

    • Tulec

      1995 - 1998
      Dpbc computer science

      DPBC ( DIPLOMA IN PROGRAMMING & BUSINESS COMPUTING )

  • Experience

    • Bidm asia pacific systems private limited

      Nov 2000 - Nov 2005
      Programmer analyst
    • Ts infotech india pvt. ltd

      Nov 2000 - Nov 2005
      Sr programmer analyst
    • Hcltech

      Nov 2005 - Oct 2008
      System consultant
    • Hcltech

      Nov 2009 - now

      Involved in the various levels of ITIL (Incident, Problem, Change and Release Management).• Worked as facilitator during major incidents, planned change controls, crises, and other broadly impacting events• Manage outages driving and coordinating calls, escalation and notifications to all senior and executive stakeholders across the firm.• Helping to create business aligned support of Incidents, with experts in driving and resolving outages for major lines of business as well as across all platforms – Server, Storage, Database, SAP, and Network, and work with the BUIT and Application Services teams on any business application outages.• Continuous development & daily management of service quality focused on increasing customer satisfaction via reduced Meantime to Repair, increased data quality and comprehensive notification• Manage relationships with customer leadership team, business and technology management as well as other team members.• Help to ensure all processes and procedures comply with guidelines with senior Incident Process teams globally.• Proactively identify opportunities for service improvements; directly address and eradicate unacceptable levels of service for customers• Working experience in multi domain technologies (Windows, Linux, Unix, Networking, Database, VMware & Storage)• Exposure of Public/Private Cloud infrastructure (Including SDDC - Software Define Data Center) along with Legacy Datacenter Operations. Show less

      • Group Manager

        Jan 2024 - now
      • Senior Infrastructure Project Manager

        Apr 2014 - Dec 2023
      • Senior Manager

        Nov 2011 - Mar 2014
      • Consultant

        Nov 2009 - Oct 2011
  • Licenses & Certifications

    • Situational leadership-ii

    • Hgpmf

      Nov 2016
    • Google cloud platform big data and machine learning fundamentals

      Coursera course certificates
      May 2018
      View certificate certificate
    • Elastic google cloud infrastructure: scaling and automation

      Coursera course certificates
      May 2018
      View certificate certificate
    • Essential google cloud infrastructure: core services

      Coursera course certificates
      May 2018
      View certificate certificate
    • Aws essentials

      Linux academy
      Dec 2018
      View certificate certificate
    • Itil v3

      Exin
      Jun 2008
    • Aws certified solution architect - associate

      Linux academy
      Jan 2019
    • Scrum fundamental certified

      Scrumstudy - accreditation body for scrum and agile;download free scrum body of knowledge(381 pages)
      May 2018
    • Cloud computing

      Rackspace, the #1 managed cloud company
      Feb 2017
      View certificate certificate
  • Volunteer Experience

    • Staff Member

      Issued by Red Cross Office on Mar 2016
      Red Cross OfficeAssociated with REKHA SHARMA PANDEY