Experience

• 

  Bidm asia pacific systems private limited

  Nov 2000 - Nov 2005

  Programmer analyst
• 

  Ts infotech india pvt. ltd

  Nov 2000 - Nov 2005

  Sr programmer analyst
• 

  Hcltech

  Nov 2005 - Oct 2008

  System consultant
• 

  Hcltech

  Nov 2009 - now

  Involved in the various levels of ITIL (Incident, Problem, Change and Release Management).• Worked as facilitator during major incidents, planned change controls, crises, and other broadly impacting events• Manage outages driving and coordinating calls, escalation and notifications to all senior and executive stakeholders across the firm.• Helping to create business aligned support of Incidents, with experts in driving and resolving outages for major lines of business as well as across all platforms – Server, Storage, Database, SAP, and Network, and work with the BUIT and Application Services teams on any business application outages.• Continuous development & daily management of service quality focused on increasing customer satisfaction via reduced Meantime to Repair, increased data quality and comprehensive notification• Manage relationships with customer leadership team, business and technology management as well as other team members.• Help to ensure all processes and procedures comply with guidelines with senior Incident Process teams globally.• Proactively identify opportunities for service improvements; directly address and eradicate unacceptable levels of service for customers• Working experience in multi domain technologies (Windows, Linux, Unix, Networking, Database, VMware & Storage)• Exposure of Public/Private Cloud infrastructure (Including SDDC - Software Define Data Center) along with Legacy Datacenter Operations. Show less

  • Group Manager

    Jan 2024 - now

  • Senior Infrastructure Project Manager

    Apr 2014 - Dec 2023

  • Senior Manager

    Nov 2011 - Mar 2014

  • Consultant

    Nov 2009 - Oct 2011