
Timeline
About me
Manager
Education

Alpine center
2013 - 2014Сertificate international service 70%Food Server Practical Classes:• International service styles: silver, plated, and side table service• Knowledge of beverages including coffee, tea, spirits and wines• Basic bar service and cocktail making• Wine knowledge and service• Basic conference and banquet room setup• Basic culinary and sanitation skills Reception Desk Practical Classes:• Created guest profiles and reservations• Checked guests in and out of the hotel and posted guest… Show more Food Server Practical Classes:• International service styles: silver, plated, and side table service• Knowledge of beverages including coffee, tea, spirits and wines• Basic bar service and cocktail making• Wine knowledge and service• Basic conference and banquet room setup• Basic culinary and sanitation skills Reception Desk Practical Classes:• Created guest profiles and reservations• Checked guests in and out of the hotel and posted guest transactions• Practiced guest servicesRoom Attendant Practical Classes:• Studied the cleaning and maintaining guestrooms and public areas following standards• Proficient with proper use of chemicals and safety practices• Studied the proper procedures for dirty and clean linens Show less

Culture and art university - hotel –restaurant and hospitality
2009 - 2012Bachelor's degree international service and tourism 78Reception workshops:• create profiles for guests and reservations• Checked guests to and from the hotel guest and posted transactions• Practiced guest servicesMaid workshops:• Studied cleaning and maintaining the rooms and public areas the following standards• Experienced with the proper use of chemicals and safety methods• They taught the proper procedures for the dirty and clean linen
Experience

Odessa court yard
Feb 2010 - Sept 2011BartenderPreparation of alcoholic and non-alcoholic drinks and cocktails;Compliance with maintenance and cleanliness of the bar;The observance and implementation of company standards;Sociability courtesy neat appearance literate speech.

Calldera colection
Nov 2011 - Oct 2013Organizer-administrator in a banquet hall in (renesans)Responsible for everything that happens in an institution and was managing a restaurant. Looking for the personnel and its training, meets and escorts guests ran all workflows and responsible for the quality of the restaurant (cleanliness, courtesy, atmosphere, delicious cuisine and other aspects), and solved all non-standard questions.Duties:Meeting of visitors;Maintaining a comfortable and pleasant atmosphere for the guests in the hall;Human Resource Management (beginners training, drawing up work schedules, employee motivation, control workflow);Work with documentation, reports, inventory;conflict resolution. Show less

Caldera collection
Apr 2014 - Oct 2014WaitersI had many duties to perform during a shift. Main duties include setting up and breaking down each morning's breakfast buffet, ensuring buffet items such fruits, breads, cereals and bakery items remain well-stocked, maintaining the safety and appearance of the buffet area and cleaning the area in preparation for the next day. This included replenishing silverware, sugar caddies and condiments, light to moderate food preparation, refilling beverage containers, mopping, wiping and sweeping. Duties:-Providing a warm welcome for customers.-Receive food & drink orders & serve customer requests to the standards required. -Serving dishes to customers at tables. -Learning the names of & building relationships with regular customers. -Ensure timely delivery of all food & beverage items to customers.-Understand menu content and keeping up to date with any menu changes.-Making recommendations from the menu if requested. -Answer guest queries in a polite and helpful manner. -Clearing cutlery and dishes away from tables.-Passing food orders through to the kitchen staff promptly.-Ensuring all hotel corridors are kept clear from rubbish, glassware and crockery.-Full product knowledge of all menu items and hotel facilities and services.-Check on customers asking if they are enjoying their meals and service. -Ensuring the food service area is left clean and tidy once all the guests have left.-Relaying, preparing and setting tables for the next guests.-Looking after guests with special needs i.e. dietary requirements, allergies, mobilityKEY SKILLS AND COMPETENCIES:Familiar with all cash handling & Credit card payment procedures. The motivation to learn new knowledge and skills.Good Housekeeping duties.Have a full knowledge of all food & beverage policies and procedures Show less

Astir palace vouliagmenis
Sept 2014 - Nov 2014Astir palace and resortAstir Palace (Holiday Event Planning) October 2015 -Noyabr2015The French company organizing banquets and events of various types flew to Greece for the providence of activities for a well-known company .I worked in the group of the receiving side (Astir Palece) hotel, which was held this event.

Hotel gelber hof
Mar 2015 - Jun 2015General managerGermany / Bacharach / hotel / Gelber Hof / manager / administratorManager / AdministratorOrganization of work: planning, organization, allocation of responsibilities;Participation in the development of hotel as a whole;Development and implementation of measures (including marketing), aimed at attracting new customers and increasing the level of service;Monitoring of compliance with standards and quality control of foods, the control of cash discipline of staff as a whole.Participation in the selection, adaptation, training and development of new employees;Ensuring implementation of the plan approved by the financial indicators;Timely detection and removal of problematic issues arise;Close cooperation with suppliers.Control shelf life and storage conditions;Ensuring appropriate sanitary condition;Tabelirovanie employees, conducting work schedule Show less
Licenses & Certifications

Hospitality&cruise ship operations
Swiss alpine centerOct 2013
Languages
- руРусский
- enEnglish
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