
Timeline
About me
CRM Program Manager - Bloomingdales
Education

Luigi pirandello
2003 - 2008High school accounting
City university london
2015 - 2015Short course digital marketingThrough this course I had the chance to understand what is Digital Marketing 3.0 , dealing with key concept as planning a website, website promotion, email and Search Engine Optimisation (SEO) campaigns, e-commerce and integrating digital marketing with traditional marketing. It provided a practical framework to develop customised digital marketing programmes and is designed for marketers, managers and individuals who want to take advantage of new marketing techniques. The use of modern… Show more Through this course I had the chance to understand what is Digital Marketing 3.0 , dealing with key concept as planning a website, website promotion, email and Search Engine Optimisation (SEO) campaigns, e-commerce and integrating digital marketing with traditional marketing. It provided a practical framework to develop customised digital marketing programmes and is designed for marketers, managers and individuals who want to take advantage of new marketing techniques. The use of modern technologies to integrate marketing will be discussed, with the opportunity in the final week to work in groups to present a fictional digital marketing concept. Show less

Libera università 'maria ss assunta'
2009 - 2013Bachelor's degree business management, marketing, finance, economics, law
Mip-politecnico di milano
2015 - 2016Master’s degree multichannel marketing and managementThe Master aims at developing:The ability to design and manage valuable customer experiences (with a special sensitivity derived by continuous relationships with Italian and Multinational companies at the forefront of experiential marketing);The ability to exploit the opportunities in communication, promotion and distribution enabled by ICTs and big data;The ability to develop marketing accountability in order to quantify and effectively measure returns on marketing… Show more The Master aims at developing:The ability to design and manage valuable customer experiences (with a special sensitivity derived by continuous relationships with Italian and Multinational companies at the forefront of experiential marketing);The ability to exploit the opportunities in communication, promotion and distribution enabled by ICTs and big data;The ability to develop marketing accountability in order to quantify and effectively measure returns on marketing investments;The ability to combine managerial skills and creativity, interacting with the operations, R&D and Finance & Control to develop sustainable innovations and continuous improvement in customer relationships. Show less
Experience

Virtus
Mar 2012 - Jun 2015Marketing assistantDuties• Creating and produce market research reports on specific products and markets.• Making recommendations to senior managers based upon research findings.• Having to deal with press, trade and customer enquiries.• Defining target markets and opportunities within them.• Processing and analysing raw data into reports for senior managers.• Work with external data suppliers regarding data accuracy and integrity.• Responsible for the development of client reports on current trends.• Making sure that methods of data collection are effectively and accurate.• Designing effective questionnaires based on activity objectives and market knowledge. Show less

Sephora
Jun 2016 - Jan 2019Crm specialist• Write training materials and troubleshooting documentation.• Participate in user testing and upgrade process, and ensure that business objectives are met.• Collaborate with sales and marketing to identify customer support and technology problems and resolve them.• Conduct user workshops and other forms of requirements gathering, in addition to training workshops.

Chalhoub group
Jan 2019 - Feb 2023Responsible of CRM activities and Strategies of Faces Loyalty program for UAE, KSA, Egypt, Kuwait, Bahrain and QatarManaging CRM budget and expensesManaging Faces Loyalty ProgramHandling data base and cleaningResponsible for CRM reporting and KPI’sDefining yearly CRM goals and objectivesHandling relationship with suppliers Responsible of CRM tools on sending Institutional communication
Senior CRM Marketer Fashion Division
Sept 2022 - Feb 2023Senior CRM Marketer
Jan 2019 - Aug 2022

Al tayer group
Feb 2023 - nowCrm program manager
Licenses & Certifications
- View certificate

Foundations: data, data, everywhere
GoogleMar 2024 
International english testing system( ielts)
British councilAug 2014
Languages
- itItalian
- enEnglish
- frFrench
- spSpanish
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