Raysa Ramos

Raysa ramos

bookmark on deepenrich
location of Raysa RamosSão Paulo, Brazil
Followers of Raysa Ramos1000 followers
  • Timeline

  • About me

    Product Operations Manager @ Nubank

  • Education

    • Instituto federal de educação, ciência e tecnologia de sergipe

      2012 - 2016
      Técnico petroleum technology/technician
    • Fgv - fundação getulio vargas

      2018 - 2020
      Master of business administration - mba human resources management/personnel administration, general
    • Universidade federal de sergipe

      2010 - 2017
      Bacharelado em química chemistry
    • University of pécs

      2014 - 2015
      Graduação sanduíche chemistry
  • Experience

    • Departamento administrativo financeiro - cesad/uab/ufs

      Jul 2011 - Dec 2012
      Intern

      Responsible for payment spreadsheets, analysis and organization of processes, customer service and assistance in the routine of the administrative area. Experience in people management and planning, due to the coordination of the team of proof inspectors and planning of exam applications.

    • Administração estadual do meio ambiente - adema/se

      Jul 2016 - Nov 2017
      Intern

      Assistance in environmental inspections, preparation of technical opinion and environmental analysis report, analysis and organization of routine administrative processes and customer service (B2B)

    • Fgv grupo mazza

      Apr 2018 - Oct 2020

      Responsible for the OPS coordination of the Fundação Getulio Vargas (FGV) affiliates in Aracaju/SE and Montes Claros/MG, where I could implement all OPS guidelines in order to achieve excellence in all operations. Main role:- CX Coordinator- Hiring and People management- Senior Stakeholder Management- Directing the operations based on quality principles- Implementation of a new operation based in Montes Claros Elaboration and implementation of activity plans, management reports, customer service (B2C), analysis and resolution of routine processes, acting in the development of events to attract new customers, quality management and logistics.

      • OPS Coordinator

        Apr 2019 - Oct 2020
      • OPS Specialist

        Apr 2018 - Mar 2019
    • Nubank

      Nov 2020 - now

      Responsible for:People Management;BPO Management; Special Cases (Reclame Aqui, Ouvidoria, RDR and Consumidor.gov);Machine Satisfaction Management (Routing, Intro Message and Auto Reply).

      • Product Operations Manager

        Oct 2024 - now
      • CX New Products & Features Coordinator | Lending, Collections & Growth

        Aug 2023 - Oct 2024
      • CX Coordinator | Lending

        Apr 2022 - Aug 2023
      • CX Specialist | Lending

        Nov 2020 - Apr 2022
  • Licenses & Certifications