Experience

• 

  Departamento administrativo financeiro - cesad/uab/ufs

  Jul 2011 - Dec 2012

  Intern

  Responsible for payment spreadsheets, analysis and organization of processes, customer service and assistance in the routine of the administrative area. Experience in people management and planning, due to the coordination of the team of proof inspectors and planning of exam applications.

• 

  Administração estadual do meio ambiente - adema/se

  Jul 2016 - Nov 2017

  Intern

  Assistance in environmental inspections, preparation of technical opinion and environmental analysis report, analysis and organization of routine administrative processes and customer service (B2B)

• 

  Fgv grupo mazza

  Apr 2018 - Oct 2020

  Responsible for the OPS coordination of the Fundação Getulio Vargas (FGV) affiliates in Aracaju/SE and Montes Claros/MG, where I could implement all OPS guidelines in order to achieve excellence in all operations. Main role:- CX Coordinator- Hiring and People management- Senior Stakeholder Management- Directing the operations based on quality principles- Implementation of a new operation based in Montes Claros Elaboration and implementation of activity plans, management reports, customer service (B2C), analysis and resolution of routine processes, acting in the development of events to attract new customers, quality management and logistics.

  • OPS Coordinator

    Apr 2019 - Oct 2020

  • OPS Specialist

    Apr 2018 - Mar 2019
• 

  Nubank

  Nov 2020 - now

  Responsible for:People Management;BPO Management; Special Cases (Reclame Aqui, Ouvidoria, RDR and Consumidor.gov);Machine Satisfaction Management (Routing, Intro Message and Auto Reply).

  • Product Operations Manager

    Oct 2024 - now

  • CX New Products & Features Coordinator | Lending, Collections & Growth

    Aug 2023 - Oct 2024

  • CX Coordinator | Lending

    Apr 2022 - Aug 2023

  • CX Specialist | Lending

    Nov 2020 - Apr 2022