Experience

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  Guideone insurance

  Jan 1997 - Jan 2011

  Personal lines account manager

  -Managed and supported a $1,000,000 book of personal lines business, ensuring excellent service and client retention.-Wrote incidental insurance accounts, contributing to the agency’s growth and profitability.-Oversaw essential office operations to maintain efficiency and support agency objectives.

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  Acceptancenow

  Jul 2011 - Aug 2014

  Branch manager

  -Led daily operations at the Greenwood branch, creating and executing strategies to increase sales and conversion percentages.-Trained, motivated, and evaluated coworkers, fostering a high-performing team environment.-Organized daily activities, including employee scheduling, while setting clear goals for store performance, customer satisfaction, and staff development.-Monitored weekly, monthly, and quarterly performance and financial reports to gauge store success and implement improvements.-Provided enthusiastic and knowledgeable sales guidance to referred customers, collaborating closely with partnership store associates.-Educated customers on financial contracts, highlighting pricing options, features, and benefits to support informed decision-making.-Reviewed expired accounts and effectively communicated with customers to encourage timely payments.-Built strong relationships with partnership store employees, driving continued business growth through networking and collaboration. Show less

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  Par north america

  Mar 2018 - now

  Senior account manager - contact center & night assignments

  In my full-time role as a Contact Center Manager, I oversee a dynamic team of employees, ensuring smooth operations and exceptional service delivery for my company. My responsibilities include managing day-to-day workflows, monitoring performance metrics, and implementing strategies to enhance efficiency and customer satisfaction. I am committed to fostering a collaborative and motivated work environment while addressing challenges proactively to meet organizational goals. My role requires strong leadership, effective communication, and a focus on continuous improvement to ensure the success of my department and my company. Show less