Experience

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  Uniword telecom ltd.

  Oct 2007 - Apr 2008

  Graduate engineering trainee

  I worked as GET .• Test random PCB produced by production team to ensure its proper working.• Assembly of all PCB in the phone body and ensure it will ready for use.• Track hardware utilization involved during PCB designing.• Test manufactured phone set on field with different operators.• Coordinate with customers to understand their requirements.

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  Tata communications ltd

  Jun 2008 - Jan 2010

  Network engineer

  Tata Communications is a leading global provider of telecommunications solutions serving the voice, data and next-generation service needs of carriers, enterprises and consumers across the world. This company is India's largest provider of international long distance, enterprise data and internet services.• Field visits for testing of critical and higher BW stability test at Customer locations on Meters/Testers.• Delivery of IPLC , NPLC, ILL Leased line Networks.• Responsible for link provisioning and last mile readiness till customer end.• Responsible for stability test of provisioned links up to handover to client.• Ensure updated inventory of BW/Circuit provisioned for customers.• Corporate Customers Leased Circuits Testing, Provisioning and Monitoring• Modem/Converter configuration and installation• Equipment testing ( Cisco switch, E Bang Ethernet converter)• Testing links with the help of E1 testers ( PFA-30, PFA-35) & Ethernet tester ( FST 2802 )• Checking the circuit performance configured on ECI (NMS)/MD-202/Tejas• Modem (ASMI-52, RAD HTU E1, CTC, Loop) configuration, connection and testing.• Converter (CTC, LOOP) installation & Configuration.• Dropping of links in ITMC on testers to test different services like P2P , NPLC etc. Show less

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  Vodafone

  Jan 2010 - Oct 2015

  I worked as a SDM to deliver Telecom Products to different Vodafone National Customers like Punjab National Bank , Local ISP/Internet Provider etc.• Working as Service Delivery Manager and taken care of Enterprise Customer for Delhi Region (SME, Nat Corp and Govt. Vertical). I am handling all major / premium Enterprise customers Project.• Interact with customer, maintain good relationship and participate in a weekly call with the Customer HQ and PM to review the orders being implemented.• Project Management (risk management, quality management & escalation management etc.) along with project reporting and updating customer HQ.• PR/PO management for service delivery in co-ordination with commercial and corporate team.• Release timely project plan and weekly project updates to customer by scheduling review meetings with customers to ensure timely delivery of work orders.• Ensure customer acceptance after with link handover to billing and assurance team after commissioning of the circuit. Show less I worked as a Telecom Engineer dealing with Feasibility , Configuration , Delivery and Commissioning along with Operation Support for National Clients to manage MPLS/PRI/Internet etc. telecom products.FEASIBILITY: Feasibility study and planning for Enterprise and carrier customers.• Provide inputs for equipment planning and track capacity utilization of engineered circuits.• Considering traffic projections to enhance network capacity for increasing traffic.• Traffic Planning over SDH & MWDM layer.• Planning of BOQ/BOM for Enterprise customers and Carrier Customers.• SDH Network dimensioning through ECI XDM and BG family.• Responsible for Ethernet over SDH (EOS), CEN network dimensioning.• Maintaining SLA for feasibility and sharing monthly tracker.SERVICE DELIVERY: Managing Commissioning of IPLC, NPLC, VPN, MPLS, ILL, PRI, P2P Circuits.• Responsible for link provisioning and last mile readiness till customer end.• Responsible for stability test of provisioned links up to handover to client.• Ensure updated inventory of BW/Circuit provisioned for customers.• Responsible for I&C and AT of SDH (Mux), UBR devices, MW, Modems, routers.• SERVICE ASSURANCE: Primarily responsible for Management of Service Availability for clients.• Coordinating with Enterprise NOC, IP NOC and Circle NOC for critical Network Failures/New Implementations/Planned Events (Major card failures, NMS related issues)• Maintaining ETR for faults and troubleshooting of customer complaints in coordination with ENOC helpdesk and Local SDH NOC Team.NETWORK OPTIMIZATION: Network Planning• Planning for network optimization and upgrade to deliver BW to new and existing customers.• Planning for new node insertion in existing STM1/4/16/64 rings.• Planning and understanding of fiber routes with Project team to connect and deliver BW to customers.• Ensuring ring up gradation after 80% utilization to avoid any delay in delivery by hardware planning and network optimization. Show less

  • Service Delivery Manager

    Mar 2013 - Oct 2015

  • Telecom Engineer

    Jan 2010 - Mar 2013
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  Reliance communications

  Nov 2015 - Feb 2016

  Project delivery manager

  • Worked as a CSAM- Customer Service Account Manager, Responsible for Life Cycle Management (pre & post-delivery) for Enterprise customers.• Service Assurance of MPLS, Internet, PRI, and P2P links for Enterprise customers & ensure delivery of all project deliverables with in SLA.• Ensuring closure of Incident with in TAT• Responsible for creating & maintaining monthly Tech-Check reports for all projects/ clients.• Managing churn & CSAT.

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  Bt

  Mar 2016 - Jan 2022

  Project manager

  Project Manager in BT and delivering MPLS/IT Services to Clients across the globe, majorly in EMEA and UK region.Working as a Project Manager for the Contract Rolls-Royce for the delivery of GWAN/MPLS orders or connectivity in Asia-Pacific and United Kingdom regions.• Project reporting framework for effective monitoring and controlling of the project• Stakeholder management, ensuring project deliveries within acceptable timeframes adhering to quality standards and budgets• Resource Planning and defining delivery Organization structure and staffing the team , in-house and out-source• Defining the High Level Plan, Iteration Plans and other artifacts as part of the Project delivery methodology based on the identified scope and timelines• Offshore Project management for Implementation and Delivery – planning, progress monitoring, status reporting, team management etc.• Managing cross functional and cross divisional coordination and delivery execution of infrastructure projects in a large data centre set up• Entrusted with end to end project management covering all 5 phases of Project life cycle• Responsible for creating financial documents and Project Definition Documents including MS Project Plans• Coordinating, negotiating and motivating outside vendors and off-shore resources in support of timeline and project deliverables• Providing periodic status reports to management regarding the project, effectively communicating the status of project/s to all stakeholders. • Risk Management, Exceptional handling, managing Issues & dependencies• Defining & Managing Early Life support for complex projects Show less

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  Hcl technologies

  Jan 2022 - Aug 2024

  Senior project manager
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  Hcl technologies uk limited

  Sept 2024 - now

  Senior project manager