Experience

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  Fidelity investments

  Apr 2006 - Oct 2008

  Senior associate

  • Assembling and dissembling of computers.• Troubleshooting the System and Network problems.• Install, configure, troubleshoot, and perform repairs to hardware, software and peripheral equipment’s.• Perform all activities related to administration of local area network (LAN).• Physical setting up of computers and software system installation for various computer applications and programs.• Create Images of Windows Operating System using Symantec Norton Ghost.• Maintenance and upgrading of computer systems or offering recommendations on upgrades• Member of the team for providing Networking Solutions to the client.• Setting up new systems and join the Pc’s to the domain.• Configure HP LaserJet Printer’s ( HP, Kyocera MFP’s and Brother Printer’s)• Configure outlook 2007 and 2010 also create archive folders on user’s PCs Show less

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  Adcb (raqmiyat)

  Jun 2010 - Mar 2012

  Senior it engineer

  • First point of contact for all IT related problems.• Following up with the user through Remedy Administrator (Ticketing Tool)• Manage and track the service desk calls (call/incidents registration, attending the call, Report of completions of incidents.• Follow the agreed standard service desk policies and procedures.• Administer and manage service desk software• Track, escalate, redirect and route problems and requests to appropriate resource and document resolutions.• Printer with Flux Cube Installation and Sharing to all users• Restricting the user to access for the particular usage of the Resource• Making user profile and accounts in server to access the server in domain environment.• Giving permission to various software as per ADCB CONTACT CENTER User requirement policy.• Allowing users to access the server and restricting them for less application as per company’s policy.• Maintenance & apply OS patches and upgrades on a regular basis.• Providing onsite software support to users • Internet Explorer installation and proxy setting troubleshooting in Internet Explorer• Maintaining standby PCs to minimize the downtime Giving permission to various software as per ADBC BANK User requirement policy. Show less

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  Emaar technologies llc

  Apr 2012 - Aug 2016

  It team lead infrastructure and operations

  Roles and responsibilities:Roles and responsibilities• Technical Management, Technical Understanding, Analyzing Information, Informing Others, Staffing, Problem Solving, Coordination, Strategic Planning, Quality Management. Implementing the new Laptop /desktop and End user • Identify root cause analysis on key problem areas using ITIL framework• Produce daily/weekly/monthly performance reports• Maintain & update documentation and knowledge base for end user such as system outages, facility closures and priorities resources accordingly. • Ensure compliance to all the relevant safety policies, procedures and controls across the department to guarantee employee safety.• Supervise day-to-day operations of the department to ensure that work process are implemented.• Plan the shifts and ensure constant collaboration with key stake holders are required.• Plans and ensures implementation of relevant contingency and service recovery plans in case of any operation disruptions.• Communication with outsource suppliers to ensure availability of resources on shift when required.• Prepare weekly, monthly report, achievements and level SLA Archived as per standards. • Anticipate challenges during shift • Set up and manage weekly and monthly performance meetings with key stakeholders• Develop Service and Business Level Agreements to set expectations and measure performance• Excellent leadership skills with an ability to communicate at all levels in the business• experience in implementing and working in an ITIL Service Desk environment • Oversee 100% of the requests, incidents and problems• Planning, developing and implementing the IT budget, obtaining competitive prices from suppliers, to ensure cost effectiveness;• Scheduling upgrades and security backups of hardware and software systems;• Researching and installing new systems;• Ensuring the smooth running of all IT systems, including anti-virus software, print services and email provision; Show less

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  Farhan fashion designer

  Oct 2016 - Mar 2019

  Information technology team lead

  • Manage projects that help the organization meet its IT strategic objectives outlined for the year• Recommend cost-saving ideas and innovative technology solutions for attaining Company overall cost reduction strategy• Identify, test and roll out mobility-related technology• Collaborate with all business entities across the group for various infrastructure projects- relocations, renovations and new premises set up across the region• Ensure implementation of appropriate methodologies, standards and best practices e.g. ITIL• Accountable for allocation and approval of budgets for various projects• Process and technology re-engineering/ improvement with innovative approach matching market trends• Resource management with emphasis on workforce acquisition, workforce management and workforce optimization.• Served as the direct contact for all ‘C’ level management activities pertaining to IT services• Handled the VIP field support 24/7 activities• Accountable for functions pertaining to vendor management /identification and IT Asset Management.• Headed the Service Desk & handled Desktop Support managers for resolution of day-to-day issues. Show less

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  Gbm

  May 2019 - now

  It supervisor infrastructure/operation